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Our Vision

The Future of Customer Experience

Finding the Higher Ground in Customer Experience

Artificial Intelligence, Machine Learning, and Self-Service are shaping the future of the customer experience. Companies that win in the future will be those that turn the consumer’s dread of contacting a company, into an anticipated pleasure. Companies that treat their consumers’ time as a precious and valuable commodity will be richly rewarded. The rise of the modern effortless experience will reduce commercial friction and actually create more jobs and opportunities.

Some may think this is a distant vision. At Solvvy, we are working tirelessly to make this today’s reality.

The State of Customer Service

73%

73% of consumers say valuing their time is the most important thing a company can do to provide them with good customer service*

* Leggett, Kate. “Trends 2016: The Future of Customer Service.” Forrester Research

85%

By 2020, customers will manage 85% of their relationships with companies without human assistance*

* Gartner Customer 360, 2011

$196B

By 2020, A.I. is projected to boost revenues by $196B and reduce expenses by $72B.

*TOPBOTS

53%

53% of customers are likely to abandon their online purchases if they can’t find quick answers to their questions*

* Leggett, Kate. “Online Self Service Dominates Yet Again.” Forrester Research

20

It takes on average 20 hours for a support agent to solve one ticket

*The Zendesk Customer Service Benchmark

73%

73% of consumers say valuing their time is the most important thing a company can do to provide them with good customer service*

* Leggett, Kate. “Trends 2016: The Future of Customer Service.” Forrester Research

20

It takes on average 20 hours for a support agent to solve one ticket

*The Zendesk Customer Service Benchmark

85%

By 2020, customers will manage 85% of their relationships with companies without human assistance*

* Gartner Customer 360, 2011

53%

53% of customers are likely to abandon their online purchases if they can’t find quick answers to their questions*

* Leggett, Kate. “Online Self Service Dominates Yet Again.” Forrester Research

$196B

By 2020, A.I. is projected to boost revenues by $196B and reduce expenses by $72B.

*TOPBOTS

The Future is Bright

We are blazing new trails in customer experience. We envision a world where every consumer is empowered to get the answers they need, when they need it. We are building a platform that will enable companies of all shapes and sizes around the world to deliver this visions to their customers.

BLOG

The only search platform designed for the modern enterprise.

  • + YEARS

    600+

    The time Solvvy has saved end users to date

  • MINUTE

    1

    Average resolution time on Solvvy

  • DECREASE

    25%

    Decrease in “average time to resolution” support cases

  • MILLON

    200

    Number of users that Solvvy supports

Key Differentiators

  • Focus on the End User

    We focus on the end user experience. This makes our customers look like rock stars. It’s a harder challenge to solve but we know it is the right approach.

  • Machine Learning Expertise

    Our Founders are life-long students of machine learning and have built Solvvy on deep domain expertise.

  • Natural Language Processing

    Machine learning runs in our DNA. It’s that deep language understanding and continuous learning loop that keeps us at the top of our game.

  • AnswerGraph

    Our AnswerGraph technology learns your business. We synthesize and learn from your customer interactions and create a library of resources tailored by your ticket history.

Competitive Matrix

Present Actual Answers from KB instead of Whole Articles

Present Actual Answers from KB instead of Whole Articles

Language Understanding Goes Beyond Keywords

Language Understanding Goes Beyond Keywords

Consumer Facing

Consumer Facing

Rapid Deployment

Rapid Deployment

Continuous Learning

Continuous Learning

Omnichannel

Omnichannel

See Solvvy in Action

Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

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