“The impact was immediate. We saw deflection rates of 24% but the biggest impact was in first response times. Our first response time decreased from 23 hours to 6 hours."
Morris Wong, Director of Customer Experience
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Meet Solvvy
Powered by artificial intelligence at its core, Solvvy is reimagining customer service by unlocking the power of your enterprise knowledge. The Solvvy self-service platform answers common customer questions by tapping into your knowledge base and ticket history and learning from prior customer interactions. Solvvy provides immediate resolutions to customers, reduces ticket volume and drives operational efficiencies. This helps you hit on all your key support metrics by improving customer experience and reducing support costs.
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Trusted by the world’s leading brands for delivering exceptional customer experiences
“Solvvy is great for improving First Contact Resolution because it gives our customers fast, reliable and accurate answers. We’re beating our goals.”
Yael McCue, Customer Support Leader
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“Meeting our 5-minute response promise is really, really hard. With so many moving pieces, we looked to Solvvy as a way to buffer against spikes in ticket volume. We were surprised at the deflection rate we got—it was much higher than we expected.”
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"Since launching Solvvy, we’re seeing a 12- 13% deflection rate for customer service inquiries. Our agents are handling more difficult cases now, not just copying and pasting information—so they’re improving too.”
Joe Wang, Director of Customer Support, Upwork
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“Providing an immediate answer always trumps speaking with a person, especially if the issue can be solved right there. We’re seeing a 25% self-service rate with Solvvy—outperforming what we’d expected”
Jason Katz, Senior Manager Member Support, Peloton
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The only
self-service platform designed for the modern enterprise.
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YEARS
600+
The time Solvvy has saved end users to date
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MINUTE
1
Average resolution time on Solvvy
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DECREASE
25%
Decrease in “average time to resolution” of support cases
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MILLION
200
Number of users that Solvvy supports
The Right Customer Service Solution for You
FOR YOUR ROLE
Whether you’re a support professional, a customer experience leader or a finance executive, effortless self-service from Solvvy can help you deliver on your KPIs.
For Your Business Type
Whether you’re selling your products and services to businesses, consumers or developers, intelligent self-service from Solvvy can help you answer customer questions in the fastest, and the most relevant and accurate manner.
For Your Industry
Whether you’re a marketplace or in the gaming space, whether you’re a product company or a SaaS company, whether you’re in Internet services, or for that matter, in subscription services, AI powered self-service from Solvvy can help you improve customer experiences across different industries.
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Support
Today, support professionals are faced with the triple challenge of increasing volume of support requests, soaring support costs and rising customer expectations. Intelligent self-service from Solvvy helps address all three by delivering fast, accurate and concise answers anytime, anywhere.
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Customer Experience
Solvvy lets you create delightful customer experiences by delivering speed and consistency across all support channels be it web, mobile or chat.
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Finance
As a finance leader, you are closely watching your bottom line. Intelligent automation from Solvvy delivers a strong return on investment by immediately improving agent productivity and operational efficiency while delivering a delightful customer experience.
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B2C
Solvvy’s intelligent service automation makes selling to and supporting consumers easier than ever by answering their questions anytime, anywhere.
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B2B
When you’re selling to businesses, the issues arising are more complex in nature and require greater communication. Solvvy’s self-service platform resolves routine tickets and makes your help centers more productive by letting agents focus on the more critical issues.
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B2D
Selling to developers requires solid technical expertise. Intelligent automation from Solvvy is able to self-service the routine tickets, thus freeing up critical resources to attend to high-value tickets.
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Internet and Consumer Services
Intelligent self-service from Solvvy improves user engagement and satisfaction by providing immediate answers to your user’s pressing questions anytime, anywhere.
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E-Commerce and Marketplaces
Solvvy drives down shopping cart abandonment rates by empowering users to complete their transactions. Solvvy rapidly answers the common user questions during the purchase cycle.
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SaaS
Solvvy helps onboarding customers and streamlines support processes with its always-on and omnichannel approach to customer service.
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Gaming
Solvvy keeps gamers engaged and coming back by immediately resolving their issues and answering their questions, so they can resume their game play.
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Consumer Products
Solvvy drives repeat purchases and positive word of mouth by providing concise and relevant answers and immediate resolutions to customers at the time of their need.
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Subscription Services
Solvvy helps subscription businesses scale and grow through intelligent automation of customer support.
See Solvvy in Action
Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.
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