|Faster Resolution Time|
|Accurate Answers with Real AI & NLP|
|End-to-End Reporting & Analytics|
|Fast ROI & Low TCO|
|Intelligent Routing & Personas|
Solvvy Answers empowers your customers to automatically resolve their issues before needing to create a ticket or case for your support team to handle. Our next-gen chatbot understands the intent behind customer questions, ensuring your customers receive an accurate answer, every time.
Leveraging your existing help center content and advanced AI and Natural Language Processing technology, Solvvy Answers pulls the exact snippet of information from your help articles to resolve your customers’ questions. Answers gets to work on its own, without uploading or rebuilding content, and provides peace of mind that your customers are receiving the best possible experience, 24-7.
Solvvy Workflows allow you to create customized solutions for more complex customer questions. Using our powerful Workflow Builder, you can quickly and easily build multi-step workflows to help your customers solve issues that would normally require the support of an agent, such as order tracking, troubleshooting, and subscription management.
Workflows don’t require any engineering resources to get started and can be built by anyone in just minutes, allowing your customers to easily resolve issues on their own while giving time back for your agents to focus on the issues that matter most.
Solvvy Journeys ensure your customers get the right support experience at the right time by intelligently routing them to the optimal support channel. Seamlessly hand-off to chat, web, social, or phone, and guarantee customers are always getting a consistently great experience no matter where they need help.
One size doesn’t always fit all, and Journeys provides unique experiences to your customers based on factors such as persona, issue category, or user tier, expediting agent support for the highest priority tickets.
Solvvy Insights give you a bird’s eye view of your support operations to help you make informed decisions using built-in performance reports. Insights also enables you with a powerful analytics dashboard to level up your support and identify new areas of opportunity.
Identify help center content gaps and high-performing articles to equip your team with actionable analytics that can improve your customer experience over time. Categorize tickets to gain deep understanding of what types of issues your customers are struggling with.
“Before bringing Solvvy on, we were completely overwhelmed by the volume of tickets—it was all we could focus on. Right from the get-go, Solvvy helped us go from about 10% self-service to around 50%.”
“Solvvy helps customers who are overwhelmed by help center articles or who have been burned by bad help center experiences in the past. Solvvy helped us optimize our help center and provide an effortless customer support experience.”
“Having Solvvy in place has allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team.”
Solvvy is highly reviewed by our users! With nearly 100 reviews on G2 Crowd, Solvvy has been named a Leader and High Performer for Customer Self-Service and Chatbots, a reflection of our goal to create the best experiences for our customers and their users.
Changed customer service for us
“The best thing from Solvvy has been the ongoing support and trying to optimize the total experience. Some vendors are glad to take your money and never reach out. Solvvy on the other hand is consistently trying to find ways that we can improve our customer service and ways we can be more efficient.”
– Alan W.
Solvvy is a game changer!
“Solvvy has enabled tremendous progress in helping customers get the information they need quickly and accurately – their search functionality is unmatched! In addition, the Solvvy team is reactive and helpful, ensuring that we have the best experience possible.”
– Ashley C.