Empower customers to resolve their issues. Solvvy’s customer service platform can answer top common questions and collect customer information to take actions like editing orders or canceling a subscription.
Workflows allow you to create answers for more complex questions your users may have, such as order tracking, form fills, and subscription management.
Journeys ensures your customers get the right support experience in a more intelligent and personalized way. Seamlessly hand-off to chat, web, or phone, and guarantee users are always routed to the best channel for them.
Get a bird’s eye view of your support operations to make informed decisions with Solvvy’s built-in performance reports.
“Before bringing Solvvy on, we were completely overwhelmed by the volume of tickets—it was all we could focus on. Right from the get-go, Solvvy helped us go from about 10% self-service to around 50%.”
“Solvvy helps customers who are overwhelmed by help center articles or who have been burned by bad help center experiences in the past. Solvvy helped us optimize our help center and provide an effortless customer support experience.”
“Having Solvvy in place has allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team.”
Tips to curate a knowledge base that is up-to-date and relevant.
How to break down siloes and achieving cross-channel consistency.
How to keep help center content fresh and improve search results.