Empower customers to resolve their issues. Solvvy’s customer service platform can answer top common questions and collect customer information to take actions like editing orders or canceling a subscription.
Use advanced technology based on natural language processing to understand customer intent. Solvvy artificial intelligence customer support software understands everyday language and delivers a 25% self-service rate.
Director of Customer Experience, Scentbird
Tips to curate a knowledge base that is up-to-date and relevant.
How to break down siloes and achieving cross-channel consistency.
How to keep help center content fresh and improve search results.