Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold
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The Future of Customer Service with AI
This report empowers decision makers to make more informed decisions on an AI strategy.
You can take various approaches to measure customer satisfaction levels. Some take a holistic view. Others may focus on a
Bob Grohs
Director of Marketing
Automating customer interactions with conversational chatbots offers a range of benefits. Chatbots can increase employee productivity, enabling service to
Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. If the
With more people using apps, web-based services, and fintech solutions, businesses must overcome the challenge of providing the best possible
What is a Customer Service Knowledge Base? To build strong relationships with your customers, you must be transparent and provide
We live in a new era of expectations. Customers want accuracy, speed, and convenience when they’ve got an issue that
Marketing Manager
There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur
As customer expectations increase, implementing artificial intelligence (AI) customer service is becoming more important to business growth strategies. Customer service