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The Future of Customer Service with AI

This report empowers decision makers to make more informed decisions on an AI strategy.

If there’s one thing that makes managers’ and owners’ skin crawl, it’s inefficiency. Business leaders are constantly on the prowl

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When customers think about you and your brand, they rarely think only of the products you sell. Instead, the experience

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Kaan Ersun
COO

A customer’s interactions with a brand drives their entire perception of a business, and as most businesses can attest, each

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Bob Grohs
Director of Marketing

Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate

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Customer support agents are instrumental to every company. They are problem solvers and product and service experts. At times, they

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Bob Grohs
Director of Marketing

Chatbots are not a one-size-fits-all technology, and the differences between them are more nuanced that one might assume. Yes, older

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Solvvy, the Next-Gen Chatbot and Support Automation Platform, today announced that it has added new capabilities to help parents better

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Bob Grohs
Director of Marketing

It’s been found that companies lose $1.6 trillion per year due to customer churn, which is a staggering statistic. It’s

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Kaan Ersun
COO

Customer service is paramount to the success of any business. According to research from American Express, the majority of Americans

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