With the holiday season fast approaching, customer support volume can rise by as much as 42%. How can you smoothly sail through this holiday season? Here are four tips that will give the edge on keeping customer satisfaction high and making this the most wonderful time of the year for both your customers and your company.
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The Future of Customer Service with AI
This report empowers decision makers to make more informed decisions on an AI strategy.
Customer service automation is the hot topic of conversation these days, and more specifically, how bots fit into the mix.
We all have burning questions around AI and the new business opportunities it presents. At Solvvy, we are fortunate to
After co-founders, Mehdi Samadi and Justin Betteridge, graduated with PhDs in artificial intelligence at Carnegie Mellon University, they made the
That means… “Bots” is a term used everywhere in the industry of customer service. They come in the form of
When companies think about customer growth, they immediately think about the sales and marketing teams, then product. But what about
Back in 2002, Atlassian launched their first product, Jira. At the time, they didn’t make a lot of waves. The
For growing companies (like us!), growth and churn are two important areas of focus–while often times it’s easier to focus
Join Bruce Temkin, Managing Partner, Temkin Group and Maria Jiang, Head of Product Marketing, Solvvy in an exclusive webinar ‘Applying