With more people using apps, web-based services, and fintech solutions, businesses must overcome the challenge of providing the best possible
Connect with Solvvy
Get CX insights in your inbox
Get the whitepaper
The Future of Customer Service with AI
This report empowers decision makers to make more informed decisions on an AI strategy.
What is a Customer Service Knowledge Base? To build strong relationships with your customers, you must be transparent and provide
We live in a new era of expectations. Customers want accuracy, speed, and convenience when they’ve got an issue that
Marketing Manager
There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur
As customer expectations increase, implementing artificial intelligence (AI) customer service is becoming more important to business growth strategies. Customer service
Key performance indicators (KPIs) give businesses a way to measure and monitor progress toward business goals and ensure leaders are
Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect
Bob Grohs
Director of Marketing
Just because your brand finishes interacting with a customer, doesn’t mean their experience has ended. Understanding this distinction is the
Sr. Product Marketing Manager
You may have heard, “You can’t manage what you can’t measure.” It certainly rings true when considering goals like improving