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The Future of Customer Service with AI

This report empowers decision makers to make more informed decisions on an AI strategy.

With more people using apps, web-based services, and fintech solutions, businesses must overcome the challenge of providing the best possible

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What is a Customer Service Knowledge Base? To build strong relationships with your customers, you must be transparent and provide

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We live in a new era of expectations. Customers want accuracy, speed, and convenience when they’ve got an issue that

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Aly-Klidies
Marketing Manager

There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur

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As customer expectations increase, implementing artificial intelligence (AI) customer service is becoming more important to business growth strategies.  Customer service

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Key performance indicators (KPIs) give businesses a way to measure and monitor progress toward business goals and ensure leaders are

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Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect

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Bob Grohs
Director of Marketing

Just because your brand finishes interacting with a customer, doesn’t mean their experience has ended. Understanding this distinction is the

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Sr. Product Marketing Manager

You may have heard, “You can’t manage what you can’t measure.” It certainly rings true when considering goals like improving

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