If there’s one thing that makes managers’ and owners’ skin crawl, it’s inefficiency. Business leaders are constantly on the prowl
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The Future of Customer Service with AI
This report empowers decision makers to make more informed decisions on an AI strategy.
When customers think about you and your brand, they rarely think only of the products you sell. Instead, the experience
Kaan Ersun
COO
A customer’s interactions with a brand drives their entire perception of a business, and as most businesses can attest, each
Bob Grohs
Director of Marketing
Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate
Customer support agents are instrumental to every company. They are problem solvers and product and service experts. At times, they
Bob Grohs
Director of Marketing
Chatbots are not a one-size-fits-all technology, and the differences between them are more nuanced that one might assume. Yes, older
Solvvy, the Next-Gen Chatbot and Support Automation Platform, today announced that it has added new capabilities to help parents better
Bob Grohs
Director of Marketing
It’s been found that companies lose $1.6 trillion per year due to customer churn, which is a staggering statistic. It’s
Kaan Ersun
COO
Customer service is paramount to the success of any business. According to research from American Express, the majority of Americans