Long gone are the days when customer service was significant only at the cash register. Nowadays, there are dozens of
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The Future of Customer Service with AI
This report empowers decision makers to make more informed decisions on an AI strategy.
Customer surveys are a powerful tool. With just a few questions, you can gain deep insight into your audience and
Solvvy for E-Commerce puts the power in shoppers’ hands to find answers quickly and easily. Shopping cart abandonment is one
Retention is a top priority for any successful subscription box business, but preventing churn is no easy task. While even
As subscription box entrepreneurs gathered in The Big Easy last month to exchange ideas on how to grow their business,
Meaningfully engaging with customers should be a priority for any business, but isn’t always easy. Thankfully for CX Manager Caroline
Drop your cheesesteaks, Empower 2019 is just around the corner. And when you’re not busy visiting historic Philadelphia, you’ll get
Last week, I had the pleasure of speaking on a webinar with New York Times best-selling author, Joseph Michelli. We
Last month I served on the panel of a live webinar where best-selling author Don Peppers and I discussed trends
