Understanding the Customer Satisfaction Index and How to Measure It
You can take various approaches to measure customer satisfaction levels. Some take a holistic view. Others may focus on a
You can take various approaches to measure customer satisfaction levels. Some take a holistic view. Others may focus on a
Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect
You’ve probably noticed that your customers are impatient. When they search your website for answers or reach out for customer
Building on the continued commercial success of our powerful Conversational AI for top online brands and marketplaces, Solvvy is pleased
If there’s one thing that makes managers’ and owners’ skin crawl, it’s inefficiency. Business leaders are constantly on the prowl
A customer’s interactions with a brand drives their entire perception of a business, and as most businesses can attest, each
Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate
Customer support agents are instrumental to every company. They are problem solvers and product and service experts. At times, they
Chatbots are not a one-size-fits-all technology, and the differences between them are more nuanced that one might assume. Yes, older