To Bot or Not to Bot? Neither, Let’s Start with Strategy First
Customer service automation is the hot topic of conversation these days, and more specifically, how bots fit into the mix.
Customer service automation is the hot topic of conversation these days, and more specifically, how bots fit into the mix.
We all have burning questions around AI and the new business opportunities it presents. At Solvvy, we are fortunate to
Whether you’re trying to jumpstart a customer experience program from scratch or you’re a CX veteran looking to learn about
Apple is probably one of the most divisive companies in modern history. As a consumer, chances are you either 1)
It’s no secret that having world-class customer service leads to more revenue, higher margins, and improved customer satisfaction and
People naturally tend to initiate conversations about experiences that are either exceptionally good or really let them down. Unhappy customers
We wanted to share highlights from the best sessions in case you missed this event! We’ll be following this summary
Understanding why a customer purchased a particular product or service often gives businesses valuable insights into what is working and
Do you have a plan for how to handle a very dissatisfied customer? If not, it’s time to create one
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