To Bot or Not to Bot? Neither, Let’s Start with Strategy First
Customer service automation is the hot topic of conversation these days, and more specifically, how bots fit into the mix.
Customer service automation is the hot topic of conversation these days, and more specifically, how bots fit into the mix.
We all have burning questions around AI and the new business opportunities it presents. At Solvvy, we are fortunate to
Whether you’re trying to jumpstart a customer experience program from scratch or you’re a CX veteran looking to learn about
Apple is probably one of the most divisive companies in modern history. As a consumer, chances are you either 1)
It’s no secret that having world-class customer service leads to more revenue, higher margins, and improved customer satisfaction and
People naturally tend to initiate conversations about experiences that are either exceptionally good or really let them down. Unhappy customers
We wanted to share highlights from the best sessions in case you missed this event! We’ll be following this summary
Understanding why a customer purchased a particular product or service often gives businesses valuable insights into what is working and
Do you have a plan for how to handle unhappy customers? If not, it’s time to create one so you
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.