CEO Mahesh Ram on 2021 Holiday Support Trends and Expectations

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  • With the massive shift in behavior to online first, convenience has become a top priority for consumers. Brands who are able to provide accuracy and immediacy in their chatbot experience can establish long term brand loyalty. 
  • Holiday 2021 will see an unprecedented volume of online shopping, complicated by supply chain issues. Winning brands will use technology to automate the types of questions we can expect to see this holiday: Where is my order? How can I return? What is your shipping policy? 
  • Integrations are essential to providing a seamless experience. Solvvy integrates with order management platforms like Shopify and  3rd party logistics like UPS to provide answers without having to leave the chat experience. 
  • Did you know 69% of consumers would prefer to interact with a chatbot over waiting for a live agent? Consumers are becoming more acclimated to chatbots and are expecting high levels of performance from them.

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