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The Future of Customer Service with AI

This report empowers decision makers to make more informed decisions on an AI strategy.

Did you know that 54% of customers used email to contact customer support, making it the most commonly used support

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Long gone are the days when customer service was significant only at the cash register. Nowadays, there are dozens of

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Customer surveys are a powerful tool. With just a few questions, you can gain deep insight into your audience and

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Solvvy for E-Commerce puts the power in shoppers’ hands to find answers quickly and easily. Shopping cart abandonment is one

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Customer retention is a top priority for any successful subscription box business, but preventing churn is no easy task. While

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As subscription box entrepreneurs gathered in The Big Easy last month to exchange ideas on how to grow their business,

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Meaningfully engaging with customers should be a priority for any business, but isn’t always easy. Thankfully for CX Manager Caroline

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Drop your cheesesteaks, Empower 2019 is just around the corner. And when you’re not busy visiting historic Philadelphia, you’ll get

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Last week, I had the pleasure of speaking on a webinar with New York Times best-selling author, Joseph Michelli. We

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