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The Future of Customer Service with AI

This report empowers decision makers to make more informed decisions on an AI strategy.

Key performance indicators (KPIs) give businesses a way to measure and monitor progress toward business goals and ensure leaders are

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Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect

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Bob Grohs
Director of Marketing

Just because your brand finishes interacting with a customer, doesn’t mean their experience has ended. Understanding this distinction is the

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Sr. Product Marketing Manager

You may have heard, “You can’t manage what you can’t measure.” It certainly rings true when considering goals like improving

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You’ve probably noticed that your customers are impatient. When they search your website for answers or reach out for customer

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Bob Grohs
Director of Marketing

As the world begins to shift to a new normal, support team leaders are facing new challenges, from increasingly demanding

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Aly-Klidies
Marketing Manager

Gratitude. It’s been a hallmark of our culture here at Solvvy these last few years and today is a day

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We’re proud to share that Solvvy was recently recognized for its culture and values by some great organizations. Not only

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People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting

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Aly-Klidies
Marketing Manager