Key performance indicators (KPIs) give businesses a way to measure and monitor progress toward business goals and ensure leaders are
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The Future of Customer Service with AI
This report empowers decision makers to make more informed decisions on an AI strategy.
Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect
Bob Grohs
Director of Marketing
Just because your brand finishes interacting with a customer, doesn’t mean their experience has ended. Understanding this distinction is the
Sr. Product Marketing Manager
You may have heard, “You can’t manage what you can’t measure.” It certainly rings true when considering goals like improving
You’ve probably noticed that your customers are impatient. When they search your website for answers or reach out for customer
Bob Grohs
Director of Marketing
As the world begins to shift to a new normal, support team leaders are facing new challenges, from increasingly demanding
Marketing Manager
Gratitude. It’s been a hallmark of our culture here at Solvvy these last few years and today is a day
CEO
We’re proud to share that Solvvy was recently recognized for its culture and values by some great organizations. Not only
People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting
Marketing Manager