You’re used to having your customer support team close at hand—but due to recent COVID-related initiatives, it’s now likely that
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The Future of Customer Service with AI
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If you run a restaurant, you can generally tell who your unhappy customers are. They’ll be the ones scowling at
Kaan Ersun
COO
As your company grows, you’ll likely find your customer support team answering the same questions over and over. That’s when
Your business offers top-of-the-line products or services—but does your business offer top-of-the line customer support? When you’ve invested heavily to
When I began working as Director of Support for Handshake, a career community that connects students and employers, I thought
Did you go see the new Star Wars movie over the holidays? If so, you may have looked up reviews
The ball has just dropped on a new decade—and it’s still hard to believe how much technology has transformed the
So you just bit the bullet and ordered a new leather couch online, after spending weeks dreaming about how you’ll
AI has played a large part in the evolution of customer service interactions, and consumer expectations have changed as a
