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The Future of Customer Service with AI

This report empowers decision makers to make more informed decisions on an AI strategy.

The first interaction that your company has with a customer is a chance to make a great and lasting impression.

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Tay, the AI-powered chatbot from Microsoft, had to be turned off within 24 hours of its debut when it turned

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Would you take a 3% annual growth rate advantage over your competitors? What about a 2% lower expense ratio? Or

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Customer support has become an area of fierce competition among companies, and there’s evidence that the competition is only heating

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Understanding why a customer purchased a particular product or service often gives businesses valuable insights into what is working and

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Join Kate Leggett, VP and Principal Analyst at Forrester Research and Mahesh Ram in an exclusive webinar, “Investing in the

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Companies seeking to safeguard and grow their revenue should focus on increasing the loyalty of existing customers rather than focusing

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As a business, you’re constantly managing and balancing your company goals of increasing revenue, retaining customers, and improving internal processes,

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What’s the ROI on money and resources invested in improving your customer experience? If you’re not sure, you’re not alone–but

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