For growing companies (like us!), growth and churn are two important areas of focus–while often times it’s easier to focus
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The Future of Customer Service with AI
This report empowers decision makers to make more informed decisions on an AI strategy.
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Whether you’re trying to jumpstart a customer experience program from scratch or you’re a CX veteran looking to learn about
Apple is probably one of the most divisive companies in modern history. As a consumer, chances are you either 1)
Join Matthew Dixon, Co-author of The Effortless Experience and Kaan Ersun, SVP of Marketing, Solvvy in a webinar, ‘The Ease
The European Union’s General Data Protection Regulation (GDPR) went into effect on May 25th. The GDPR applies to any business
It’s no secret that having world-class customer service leads to more revenue, higher margins, and improved customer satisfaction and
Where does the customer experience begin? This may seem like a simple question, but it can be deceptively complex. By
People naturally tend to initiate conversations about experiences that are either exceptionally good or really let them down. Unhappy customers