The first interaction that your company has with a customer is a chance to make a great and lasting impression.
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The Future of Customer Service with AI
This report empowers decision makers to make more informed decisions on an AI strategy.
Tay, the AI-powered chatbot from Microsoft, had to be turned off within 24 hours of its debut when it turned
Would you take a 3% annual growth rate advantage over your competitors? What about a 2% lower expense ratio? Or
Customer support has become an area of fierce competition among companies, and there’s evidence that the competition is only heating
Understanding why a customer purchased a particular product or service often gives businesses valuable insights into what is working and
Join Kate Leggett, VP and Principal Analyst at Forrester Research and Mahesh Ram in an exclusive webinar, “Investing in the
Companies seeking to safeguard and grow their revenue should focus on increasing the loyalty of existing customers rather than focusing
As a business, you’re constantly managing and balancing your company goals of increasing revenue, retaining customers, and improving internal processes,
What’s the ROI on money and resources invested in improving your customer experience? If you’re not sure, you’re not alone–but