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The Future of Customer Service with AI

This report empowers decision makers to make more informed decisions on an AI strategy.

Join Kate Leggett, VP and Principal Analyst at Forrester Research and Mahesh Ram in an exclusive webinar, “Investing in the

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Companies seeking to safeguard and grow their revenue should focus on increasing the loyalty of existing customers rather than focusing

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As a business, you’re constantly managing and balancing your company goals of increasing revenue, retaining customers, and improving internal processes,

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What’s the ROI on money and resources invested in improving your customer experience? If you’re not sure, you’re not alone–but

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Every kid I know, at some point in their life, has gone through the phase of wanting to learn some

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Do you have a plan for how to handle a very dissatisfied customer? If not, it’s time to create one

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Last month, my package was stolen off my doorstep while I was at work. I had placed the order on

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Bad news: you’ve just finished crunching the numbers for the month and–to your horror–you’ve determined that your customer churn rate

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We live in the Age of The Customer—an era where customer’s voices, opinions and desires matter more than ever. So

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