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The Future of Customer Service with AI

This report empowers decision makers to make more informed decisions on an AI strategy.

Every kid I know, at some point in their life, has gone through the phase of wanting to learn some

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Do you have a plan for how to handle a very dissatisfied customer? If not, it’s time to create one

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Last month, my package was stolen off my doorstep while I was at work. I had placed the order on

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Bad news: you’ve just finished crunching the numbers for the month and–to your horror–you’ve determined that your customer churn rate

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We live in the Age of The Customer—an era where customer’s voices, opinions and desires matter more than ever. So

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Is customer experience a competitive differentiator your business is actively striving for? Is your company’s customer support team doing everything

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Your Net Promoter Score (NPS) is the customer service metric that predicts your customers’ loyalty and satisfaction by asking them

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“The customer is always right.” We’ve all heard this saying countless times before. Maybe we’ve even said it a time

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Customer journey mapping is the key to understanding how your customers interact with your brand, their needs and aspirations and

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