When I began working as Director of Support for Handshake, a career community that connects students and employers, I thought
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The Future of Customer Service with AI
This report empowers decision makers to make more informed decisions on an AI strategy.
Did you go see the new Star Wars movie over the holidays? If so, you may have looked up reviews
Bob Grohs
Director of Marketing
The ball has just dropped on a new decade—and it’s still hard to believe how much technology has transformed the
Bob Grohs
Director of Marketing
So you just bit the bullet and ordered a new leather couch online, after spending weeks dreaming about how you’ll
Bob Grohs
Director of Marketing
AI has played a large part in the evolution of customer service interactions, and consumer expectations have changed as a
As we approach the beginning of a new decade (how did that happen so fast?), it’s an opportune time to
Bob Grohs
Director of Marketing
The rise of AI may sound like a futuristic sci-fi movie plot, but when you take a closer look at
Bob Grohs
Director of Marketing
Getting the customer experience right is a delicate balance. Sure, you might be able to check your bank account balance
Bob Grohs
Director of Marketing
The holidays are here and wish lists have been made. Have you been nice or naughty? If you’ve been nice,
Bob Grohs
Director of Marketing