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The Future of Customer Service with AI

This report empowers decision makers to make more informed decisions on an AI strategy.

The European Union’s General Data Protection Regulation (GDPR) went into effect on May 25th. The GDPR applies to any business

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  It’s no secret that having world-class customer service leads to more revenue, higher margins, and improved customer satisfaction and

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Where does the customer experience begin? This may seem like a simple question, but it can be deceptively complex. By

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People naturally tend to initiate conversations about experiences that are either exceptionally good or really let them down. Unhappy customers

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We are very excited to announce our spring release. This release includes a lot of new features and functionality and

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We wanted to share highlights from the best sessions in case you missed this event! We’ll be following this summary

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The first interaction that your company has with a customer is a chance to make a great and lasting impression.

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Tay, the AI-powered chatbot from Microsoft, had to be turned off within 24 hours of its debut when it turned

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Would you take a 3% annual growth rate advantage over your competitors? What about a 2% lower expense ratio? Or

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