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The Future of Customer Service with AI

This report empowers decision makers to make more informed decisions on an AI strategy.

Most companies are struggling to provide a great customer experience when it comes to customer support. A Dimension Data study

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Understanding why a customer purchased a particular product or service often gives businesses valuable insights into what is working and

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Join Kate Leggett, VP and Principal Analyst at Forrester Research and Mahesh Ram in an exclusive webinar, “Investing in the

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Companies seeking to safeguard and grow their revenue should focus on increasing the loyalty of existing customers rather than focusing

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As a business, you’re constantly managing and balancing your company goals of increasing revenue, retaining customers, and improving internal processes,

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What’s the ROI on money and resources invested in improving your customer experience? If you’re not sure, you’re not alone–but

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Every kid I know, at some point in their life, has gone through the phase of wanting to learn some

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Do you have a plan for how to handle unhappy customers? If not, it’s time to create one so you

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Last month, my package was stolen off my doorstep while I was at work. I had placed the order on

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