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B2B Customer Support Software Solution

Reduce Support Ticket Volume and Improve Productivity

Intelligent automation from Solvvy lets you service routine support tickets at an incredible speed

When you’re selling to businesses, the issues arising may be fewer compared to B2C setups but they are more complex in nature and require more back and forth communication. Solvvy’s machine learning algorithms that learn from every B2B customer interaction service the routine tickets and allow your agents to focus on higher-value customer support tickets. They make B2B customer support and help centers more efficient and productive.

Key Value Drivers

Solvvy taps into your B2B customer support centers and prior customer support interactions to service routine tickets. You reduce the number of incoming support requests immediately. As a result, you can staff more efficiently and realize massive productivity gains by letting your trained resources focus on critical issues while Solvvy self-services the common ones.

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Provide Fast Case Resolutions

Reduce Support Ticket Volume

Improve Agent Productivity

Deploy Quickly and Realize Immediate ROI

“Keeping support costs manageable as Acuity Scheduling grows is crucial, but I also wanted to maintain our high quality. Solvvy has made a true difference in our bottom line by saving us time and money in our customer support funnel, while also helping us improve our customer experience.”

Gavin Zuchlinski, CEO, Acuity Scheduling

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The only
self-service platform designed for the modern enterprise.

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  • ROI


    Return on Investment for Solvvy license

  • Million


    The cost Solvvy has saved businesses in 2017

  • Minute


    Average Resolution Time on Solvvy

  • Resolution


    Average self-service resolution rate for Solvvy customers

Building Intelligence into the Customer Experience

Optimizing service processes to deepen loyalty is the next frontier for customer happiness professionals. In this whitepaper, we examine the shift in brand loyalty which is no longer centered on the quality of a product but rather shaped by the complete experience customers have with your brand — in relation to your product, your marketing, your digital footprint, and your service.

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See Solvvy in Action

Learn how Solvvy can instantly resolve your customer issues

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