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B2C Customer Support Solution: Deliver on all your key customer service metrics with effortless self-service and support

Provide fast, accurate and consistent answers to customer questions across all support channels

Improve your CSAT, CES and FCR scores with intelligent automation

Selling to consumers involves an “always-on” and an “omnichannel” approach. You need to be able to provide customer service and support to them anytime, anywhere. Speed and consistency across different channels is of the essence here. Intelligent self-service from Solvvy can help deliver both.

Key Value Drivers

Solvvy's B2C customer support software leverages your knowledge base and ticket history to instantly answer customer questions and resolve incoming support requests. Solvvy automated customer service equips you with the ability to provide instant resolutions to your customers across all support channels be it chat, mobile or web. With Solvvy, you can expect to reduce your support ticket volume by 15-20% overnight. This “always-on” and an “omnichannel approach” helps you rock your key support metrics such as CSAT (Customer Satisfaction), CES (Customer Effort Score) and FCR Score (First Contact Resolution Score).

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Provide Fast Case Resolutions

Reduce Ticket Volume

Deliver Intelligent Self-Service Anytime, Anywhere

Improve Key Support Metrics such as CSAT, FCR and CES

“Honestly, I was skeptical — it seemed like a miracle to expect Solvvy to reduce our tickets by 20%, but since implementation, it’s actually been upward of 45%. The machine learning really picks things up quickly”

Jeff Chase, CX Leader, eero

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The only
self-service platform designed for the modern enterprise.

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  • Years

    600+

    The time Solvvy has saved end users to date

  • Minute

    1

    Average resolution time on Solvvy

  • Decrease

    25%

    Decrease in “average time to resolution” of support cases

  • Million

    200

    Number of users that Solvvy supports

Devise A Winning Self-Service Strategy

Modern customers demand immediacy, accuracy, real time interactivity and consistency across the board, so their journeys need to be designed with self-service elements in mind. Journey mapping can help businesses gain a deep understanding of where self-service technology can be applied most effectively within a user’s journey to improve the overall customer satisfaction.

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See Solvvy in Action

Learn how Solvvy can instantly resolve your customer issues

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