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Don’t let routine support requests slow you down

Decrease customer service costs while improving productivity with intelligent self-service

Let your expensive resources focus on critical issues

Selling to developers requires support agents to have solid technical understanding, in-depth product knowledge and provide high touch support. You don’t want them spending time on low priority ticket items. Solvvy’s self-service solution takes care of routine tickets thus, freeing up your expensive resources to focus on more critical issues. Over time, the machine learning algorithms from Solvvy also identify and help businesses plug the gaps in their knowledge base.

Key Value Drivers

Intelligent self-service from Solvvy lowers support requests going to your agents by instantly resolving simple issues and answering frequently asked questions. As a result, you are able to staff more efficiently and optimize on your technical resources. By freeing up expensive resources from answering routine tickets, organizations realize huge cost savings. The Solvvy solution is easy to deploy and businesses are able to see immediate ROI (Return on Investment).

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Reduce Ticket Volume

Improve Efficiency by Optimizing Agent Time

Achieve Cost Savings

Deploy Quickly and Realize Immediate ROI

"Meeting our 5-minute response promise is really, really hard. With so many moving pieces, we looked to Solvvy as a way to buffer against spikes in ticket volume. We were surprised at the deflection rate we got—it was much higher than we expected.”

Morgan Wood, Head of Customer Happiness, GoFundMe

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The only
self-service platform designed for the modern enterprise.

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  • Million

    200

    Number of users that Solvvy supports

  • ROI

    12x

    Return on Investment for Solvvy license

  • Years

    600+

    The time Solvvy has saved end users to date

  • Million

    500

    Number of support cases that trained Solvvy

Deliver a Magical Customer Service Experience

Support leaders know the customer service space is quickly evolving. With digital interactions on the rise, there are many great tools and techniques available for companies and teams of all sizes. But which products to pick and what techniques to prioritize?

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See Solvvy in Action

Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

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