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See how Customer Experience (CX) leaders use Solvvy to deliver effortless customer experiences

See which CX Leaders are succeeding with Solvvy
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Solvvy customers include innovative and customer-centric companies from all industry verticals.
2015
Founded
250M+
End-Users Supported by Solvvy
19M+
Customer Questions Processed
70
NPS Score
Meet Solvvy’s Customers
Achieved 45% self-service rate and cut costs.
Nourishing relationships with quick responses.
Helped learners with a 15% self-service rate.
Increased CSAT score by 10 points.
Answers customer questions in 5 minutes or less.
Cut ticket volume and response time in half.
“The impact was immediate. We saw self-service rates of 24% but the biggest impact was in first response times. Our first response time decreased from 23 hours to 6 hours.”
Improved help center and workflow.
Cut response time in half while doubling customer base.
Reduced response times and boosted CSAT scores.
Increased support to customers without expanding its team.
Provides speedy, accurate self-service to clients.
Delivers precise answers quickly and accurately.
"Last year we built a whole training module around bringing in seasonal help, but when it came time to hire new people in Q4 we didn’t need to—which was incredible because we’ve been growing 50% year over year."
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