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Solvvy customers include innovative and customer-centric companies from all industry verticals.
End-Users Supported by Solvvy
Customer Questions Processed
NPS Score
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Achieved 45% self-service rate and cut costs.
Nourishing relationships with quick responses.
Helped learners with a 15% self-service rate.
Increased CSAT score by 10 points.
Answer customer questions in 5 minutes or less.
Cut ticket volume and response time in half.
Doubled Self-Service Resolutions in one week.
Reduced First Response Time 28%.
“The impact was immediate. We saw self-service rates of 24% but the biggest impact was in first response times. Our first response time decreased from 23 hours to 6 hours.”
Improved help center and workflow.
Cut response time in half while doubling customer base.
Increased support to customers without expanding its team.
Provides speedy, accurate self-service to clients.
Delivers precise answers quickly and accurately.
Realized $500K in cost savings.
Scaled efficiently with 35% ticket reduction.
40% self-service rate in four languages
“Our company grew, our customer base grew, and we are down six percent in tickets YoY. That's a great testament to the number of people that are able to utilize our self-service than they were able to previously before we partnered with Solvvy.”
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