Customers | Customer Support and Experience Customers

Shinesty Case Study: Slashed customer contacts and response time

Shinesty achieved 26% deflection in support tickets and dropped their first reply time from 12 hours to 30 minutes
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Stash Invest Case Study: Improved Agent Productivity

Stash reached 50% self-service without driving up costs
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Codecademy Case Study: Helped learners self-serve with 15% deflection rate

Codeacademy reduced their email response in half while identifying gaps in their Knowledge Base with the help of Solvvy
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Rover Case Study: Scaled Top-Notch Customer Support

Rover scaled their top-notch customer support without hiring while decreasing their first response time from 23 hours, to 6 hours
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TaskRabbit Case Study: Resolved 28% of Inbound Support Tickets

TaskRabbit experienced an 8% increase in CSAT scores while improving their first contact resolution with Solvvy
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Upwork Case Study: Achieved 13% Self-Service Resolution Rate

Upwork reduced costs and freed up agents to handle complex cases - all while improving self-service answer accuracy
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GoFundMe Case Study: Supported Customer Happiness with more than 20% Self-Service Success

GoFundMe turned to Solvvy to integrate self-service into its customer support. In 6 months, they achieved over 20% self-service resolution.
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Eero Case Study: Eero Delivers Instant Answers With 45% Self-Service Rate

Eero reduces ticket count and frees up agents to handle complex issues with the help of Solvvy.
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Clickfunnels Case Study: Boosts CSAT and NPS with 30% Self-Service

With Solvvy, Clickfunnels achieved a 30% self-service while increasing support efficiency and lowering costs
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What our Customers say about Solvvy

“Keeping support costs manageable as Acuity Scheduling grows is crucial, but I also wanted to maintain our high quality. Solvvy has made a true difference in our bottom line by saving us time and money in our customer support funnel, while also helping us improve our customer experience.”

Gavin Zuchlinski

CEO, Acuity Scheduling

"The time-to-value of Solvvy for us was instant. We saw an immediate decrease in ticket volume, as well as an increase in the quality of the customer questions we received. Our customers are more empowered to self-serve on their own time without the need for us to get involved. I truly appreciate Solvvy’s commitment to educating the customer. They understand that if our customers enjoy the support experience they will have a better experience with our product as a whole, which will help us continue to be successful as a company.”

Debbie

Customer Support Manager, Alexa

"Solvvy has had such a positive impact on our customers. The potential for greatness is proved to be astounding. We have been able to quickly identify missing articles and improve our statistics month over month."

Brittney Colson

Customer Support Manager, AdoreMe

"Solvvy has helped us reach a 20% self-service rate (and that number is growing by the day). If I told my team that we were stripping out Solvvy, I would have a mutiny on my hands"