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See how Customer Experience (CX) leaders use Solvvy to deliver effortless customer experiences

See which CX Leaders are succeeding with Solvvy

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Solvvy customers include innovative and customer-centric companies from all industry verticals.

2015

Founded

500M+

End-Users Supported by Solvvy

30M+

Customer Questions Processed

70

NPS Score

Meet Solvvy’s Customers

Achieved 45% self-service rate and cut costs.

Nourishing relationships with quick responses.

Helped learners with a 15% self-service rate.

Increased CSAT score by 10 points.

Answer customer questions in 5 minutes or less.

Cut ticket volume and response time in half.

“The impact was immediate. We saw self-service rates of 24% but the biggest impact was in first response times. Our first response time decreased from 23 hours to 6 hours.”

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Improved help center and workflow.

Cut response time in half while doubling customer base.

Increased support to customers without expanding its team.

Provides speedy, accurate self-service to clients.

Delivers precise answers quickly and accurately.

Realized $500K in cost savings.

Scaled efficiently with 35% ticket reduction.

40% self-service rate in four languages

"Last year we built a whole training module around bringing in seasonal help, but when it came time to hire new people in Q4 we didn’t need to—which was incredible because we’ve been growing 50% year over year."

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