Rover Decreases Ticket Volume 24% Overnight
Rover scaled their top-notch customer support without hiring while decreasing their first response time from 23 hours, to 6 hours
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TaskRabbit supports growth with 28% self-service resolution time
TaskRabbit experienced an 8% increase in CSAT scores while improving their first contact resolution with Solvvy
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Upwork Enables Customers to Get More Done with 13% Self-Service Resolution Rate
Upwork reduced costs and freed up agents to handle complex cases - all while improving self-service answer accuracy
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Peloton Boosts its Service with 25% Self-Service Resolution
Peloton reduced their support costs and improved team productivity with Solvvy
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GoFundMe supports Customer Happiness with more than 20% Self-Service Success
GoFundMe turned to Solvvy to integrate self-service into its customer support. In 6 months, they achieved over 20% self-service resolution and provided more accurate information to their customers.
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“Keeping support costs manageable as Acuity Scheduling grows is crucial, but I also wanted to maintain our high quality. Solvvy has made a true difference in our bottom line by saving us time and money in our customer support funnel, while also helping us improve our customer experience.”
Gavin Zuchlinski
CEO, Acuity Scheduling -
"The time-to-value of Solvvy for us was instant. We saw an immediate decrease in ticket volume, as well as an increase in the quality of the customer questions we received. Our customers are more empowered to self-serve on their own time without the need for us to get involved. I truly appreciate Solvvy’s commitment to educating the customer. They understand that if our customers enjoy the support experience they will have a better experience with our product as a whole, which will help us continue to be successful as a company.”
Debbie
Customer Support Manager, Alexa Internet -
"Solvvy has helped us reach a 20% self-service rate (and that number is growing by the day). If I told my team that we were stripping out Solvvy, I would have a mutiny on my hands"
Antonio King
Director Experience, Shinesty
See Solvvy in Action
Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.
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