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See how Customer Experience (CX) leaders use Solvvy to deliver effortless customer experiences

See which CX Leaders are succeeding with Solvvy
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Solvvy customers include innovative and customer-centric companies from all industry verticals.
2015
Founded
250M+
End-Users Supported by Solvvy
19M+
Customer Questions Processed
70
NPS Score
Meet Solvvy’s Customers
Achieved 45% self-service rate and cut costs.
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Nourishing relationships with quick responses.
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Helped learners with a 15% self-service rate.
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Increased CSAT score by 10 points.
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Answers customer questions in 5 minutes or less.
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Cut ticket volume and response time in half.
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“The impact was immediate. We saw self-service rates of 24% but the biggest impact was in first response times. Our first response time decreased from 23 hours to 6 hours.”
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Improved help center and workflow.
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Cut response time in half while doubling customer base.
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Reduced response times and boosted CSAT scores.
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Increased support to customers without expanding its team.
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Provides speedy, accurate self-service to clients.
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Delivers precise answers quickly and accurately.
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"Last year we built a whole training module around bringing in seasonal help, but when it came time to hire new people in Q4 we didn’t need to—which was incredible because we’ve been growing 50% year over year."
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