Since implementing Solvvy two years ago, Turo has realized $500,000 in cost savings and Solvvy has instantly resolved nearly 150,000 customer issues. As Turo has scaled rapidly, they’ve been able to keep support costs down by keeping the size of the customer support team relatively stable. Not only has Turo been able to keep costs down as they have scaled, they’ve also been able to provide a reliable customer experience to their end users.
“If you’ve ever tried to use a chatbot or tried to reach out to an outsourced human service with various companies, the results of your experience are really variable. Solvvy is a reliable way to get the answer that you’re looking for quickly.” says Khalid Alali, Senior Business Operations Manager at Turo.
Beyond the measurable results, Turo has been able to identify opportunities in their customer experience strategy with the help of the customer success team and Turo is currently exploring more opportunities to guide customers to the right support channel with Solvvy Journeys and working closely with the Solvvy team to identify these instances.
The Turo and Solvvy team plan to partner into 2020 and beyond to continue to deliver amazing customer experiences. At the end of the day, Turo’s service goal is to make it as easy for their users to resolve their issues as it is to rent a car anywhere at anytime.