Erik Fortin and Kyle Hale from VSCO’s Product Operations team are focused on ensuring VSCO effectively manages the support volumes and keeping the turnaround time strong for a first-rate customer experience. They have witnessed the success and continued innovation of Solvvy over the last few years and are excited about what’s coming next. “We’ve seen a huge reduction in our ticket volume and our satisfaction has been really high with Solvvy,” noted Erik.
The team at VSCO has watched the Solvvy technology and user experience continuously improve and have nothing but praise for Solvvy Insights, the platform’s dashboard, reporting, and analytics capabilities which underpin it’s next-gen chatbot and automation platform. “I’ve used Insights quite a lot and it’s really intuitive,” noted Erik. “The reports make it easy to spot and analyze data trends. Category Insights pinpoint the types of issues that are arising most frequently so you can take action.”