Empowering Customer Service Agents: Ask Me Anything with Jeff Toister

Originally Aired: Wednesday, Sept. 28
(Now Available On Demand)

An empowered agent can mean the difference between a customer for life and the next viral service failure. Join Jeff Toister, author of The Service Culture Handbook, to discover a proven method for empowering agents. Ask Jeff your questions about how to achieve a service culture of agent empowerment during this, “ask me anything (AMA)” virtual event.

We’ll discuss the answers to common questions such as:

  • Why is agent empowerment so difficult?
  • How can you make a business case for greater empowerment?
  • What do agents at customer-focused companies do differently?

You’ll gain tools and ideas to immediately improve agent empowerment within your own support team.


Register now to watch the recording.

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Featured Speaker:
Jeff Toister,
Best-selling author of
The Service Culture Handbook

Jeff ToisterJeff’s first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he is the bestselling author of four books, including The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed With Customer Service. More than 1,000,000 people have taken one of his training programs on LinkedIn Learning and he is ranked as one of the top 30 customer service professionals in the world by Global Gurus.