Events and Webinars

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Empowering Customer Service Agents: Ask Me Anything with Jeff Toister
Jeff Toister
Wednesday, September 28 | 2pm ET / 11am PT
An empowered agent can mean the difference between a customer for life and the next viral service failure. Join Jeff Toister, author of The Service Culture Handbook, to discover a proven method for empowering agents. Get your top agent empowerment questions answered during this interactive, "ask me anything (AMA)" virtual event.
Recorded Webinars
Delivering Happiness with AI-Powered Customer Support
Mahesh Ram
With 82% of customers willing to leave a brand after 2 bad experiences, how can you deliver happier experiences? Join Mahesh Ram, Head of Digital Customer Experience at Zoom and co-founder of Solvvy, to discover how conversational AI-powered chatbots can do the heavy lifting for your support team by providing 24/7 omnichannel support and reducing support costs.
Strategic Disruption: Introducing New Tech to Your Team
As the post-pandemic world begins the shift back to a new normal, many companies will begin adding to their tech stack to meet increasing customer demands, reduce waste, and deliver better customer experiences. But how can you lead positive digital transformations for your team? Award-winning author of "Leading with Empathy", Dr. Gautham Pallapa, shares how change can become a powerful motivator for empowering your workforce and outlines a framework for leaders to help them lead technology changes effectively with empathy within their organizations.
Top Ways to Calm Angry Customers
Myra Golden
Whether you are directly dealing with customers on a daily basis or leading a support organization, get practical tips to bring down the temperature of your most challenging conversations. Join customer service guru, Myra Golden, for an interactive discussion with insights you can use with your customers immediately. Myra is known to have trained many Fortune 500 companies such as Salesforce, Genesys, Coca-Cola, and more with her proven techniques.
From Great Resignation to Great Retention: Tips for Support Teams
Abby Gates, Head of Talent
Tired of the "turnover tsunami" that has followed the global pandemic? In the era of The Great Resignation, customer service and support teams have been hit hard with retention challenges. With so many workers in the U.S. currently considering changing jobs, it's important to take a step back and evaluate how to keep valuable talent. Join Abby Gates, Head of Talent at Solvvy, for an interactive discussion on what it means to turn resignations into retention.
No Engineers? No Problem! The Smart, Easy Way to Automate Customer Support
Customer expectations are constantly on the rise, and meeting those expectations is becoming more difficult. Providing your customers with instant, automated answers from your Help Center is the first step, but how do you handle a flood of complex support requests without hiring more agents or outsourcing to get the job done?
Managing Through Change: Lessons from CX Leaders: Part 2
Hear stories and advice from the front-lines in the second part of our webinar series, brought to you by Support Driven and Solvvy. Our panel features Mahesh Ram, CEO of Solvvy, in conversation with Joe Wang, Senior Director of CX at Upwork, and Natalie Ruhl, Director of Community Ops/CS at SoundCloud.
Scentbird’s Journey to Self-Service and Automation with Solvvy
Steven Rivera - Scentbird
Listen to Mahesh Ram, CEO at Solvvy and Steven Rivera, VP of Customer Experience at Scentbird discuss how to scale your support operations cost-effectively, how to create the ideal customer journey for achieving high self-service rates, and how to strike the right balance between CSAT and business efficiency in customer experience during their virtual Zendesk Relate session! Fill out the form to watch now or at your leisure!
Managing Through Change: Lessons from CX Leaders
Hear stories and advice from the front-lines in this webinar, brought to you by Support Driven and Solvvy. Our panel features Mahesh Ram, CEO of Solvvy, in conversation with Jordan Pedraza, Director of Support at Handshake, and Laura Teichmiller, Senior Customer Manager at SimplePractice.
The Building Blocks of the Ultimate CX Tech Stack
Enabling your rockstar support team with top-of-the line technology can go a long way when it comes to blowing CSAT and other KPIs out of the water. Tune into our live webinar on February 12th with CX thought leader Joelle Waksman, Director of Customer Experience at Calendly and Alex Richards, Director of Partnerships & Sales Engineering at Stella Connect, to find out how to build the ultimate CX tech stack in 2020.      
Looking Ahead at AI CX Trends in 2020
Did you know that by 2021, 80% of emerging technologies will have AI foundations? On December 11th, we're hosting a webinar titled "Looking Ahead at AI CX Trends in 2020" with two expert practitioners to discuss key trends and technologies that will be affecting CX in 2020.
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