Events and Webinars

In this webinar, Joseph Michelli, best-selling author of The Starbucks Experience, The New Gold Standard, and Driven to Delight, will discuss the importance of impactful moments in the customer experience, and how those memorable moments can fuel a brand.

In this webinar, award-winning CX author Matt Watkinson will explain how CX professionals can overcome three folklore fallacies that are holding back CX initiatives and the brands that fund them. Tune in as Matt shares insights from his forthcoming report — The Leader's Guide to Customer Experience - which provides a definitive roadmap for creating CX improvements that customers notice and a meaningful return on investment.

Join CX author Don Peppers and Solvvy's very own VP of Customer Experience, Yulia Savitskaya as they discuss the key pillars behind creating a compelling connection with your customers through conversational technology. They will also share practical tips on how you can build the case for it at your organization.

Join Kerry Bodine, customer experience expert and co-author of Outside In, for an engaging discussion as she shares her analysis of how the field of CX evolved over 2018 and makes predictions for 2019.

In this 45-min webinar, Sarah Rosenzweig, Head of CX at Stash Invest, shares how her team addressed the increase in support volume when their customer base grew from 1.8M users to 2.8M users in less than 6 months without increasing costs.

In this 45-minute webinar, thought-leader Antonio King (Head of CX at hyper-growth company, Shinesty) outlines the four tricks he employs to help him decrease their ticket volume by over 40% during the 2017 holiday season while his company's sales grew by 50%.

In this webinar replay we explore how bots are being used today in CX, the limitations of bots, and the alternative methods available to CX professionals which leverage intelligent automation to improve the customer experience and empower agents.

This replay provides an inside look of the key elements behind human-to-human interactions and how it can be applied to how companies should interact with their customers in the digital era.

In this 30-minute webinar replay discover why customer effort matters, how it's measured and what low-effort customer experience looks like.

On this 30-minute "FastCast" replay hear from BreAnne O. Reeves, Co-Author of The Nordstrom Way, on how to build emotional intelligence and enhance your overall CX by empowering customer service teams with key EI (emotional intel) tools needed to leverage CX automation and the value it can bring to the business and to customers.