A chatbot and CX automation platform built with e-Commerce customers in mind

Solvvy empowers shoppers by delivering premium customer experiences that not only help shoppers resolve issues with their carts, orders, and more, but also builds brand loyalty in the process.

Empower Shoppers with Intelligent Self-Service

Solvvy’s Artificial Intelligence for retail and online shopping answers questions quickly and efficiently so shoppers can resolve issues and get back to browsing your store.

Shoppers that have bad experiences are much less likely to stick with a brand, so providing top quality support whenever they need it will create loyal customers, and Solvvy ensures those customers receive a great experience every time.

Work Smarter with Insights

Measure and understand the effectiveness of your customer support with an analytics dashboard that goes beyond basic reporting and gives you the metrics your team needs to succeed.

Solvvy Insights allows your team to quickly and effectively identify support issues and self-service gaps, greatly improving your customer support experience over time.

Provide Support Anytime, Anywhere

Give your shoppers 24/7 support so they always have easy access to answers around the clock, even when your agents aren’t available.

No matter where your users shop from, Solvvy can support them. Route customers through web, chat, email, SMS, social channels, and more, connecting to your support channels to always provide seamless conversations with your users.

Connect Your Systems

We easily integrate with your existing CRM and chat provider
The Solvvy Platform
Answers
Deliver immediate answers with intelligent self-service
Workflows
Create answers for more complex user questions
Journeys
Direct customers to the right place at the right time
Insights
Dig into analytics that go beyond customer support reporting
Events | Webinar Replay |
No Engineers? No Problem! The Smart, Easy Way to Automate Customer Support
Case Study |
Invaluable Case Study: Decreased Customer Support Headcount by 50%
Case Study |
Scentbird Case Study: Preventing Customer Churn through Accurate and Quick Resolutions
Take Solvvy for a spin
Elevate your customer support with the power of AI. See what Solvvy AI support software can do for your business.