Solvvy’s Artificial Intelligence for retail and online shopping answers questions quickly and efficiently so shoppers can resolve issues and get back to browsing your store.
Shoppers that have bad experiences are much less likely to stick with a brand, so providing top quality support whenever they need it will create loyal customers, and Solvvy ensures those customers receive a great experience every time.
Measure and understand the effectiveness of your customer support with an analytics dashboard that goes beyond basic reporting and gives you the metrics your team needs to succeed.
Solvvy Insights allows your team to quickly and effectively identify support issues and self-service gaps, greatly improving your customer support experience over time.
Give your shoppers 24/7 support so they always have easy access to answers around the clock, even when your agents aren’t available.
No matter where your users shop from, Solvvy can support them. Route customers through web, chat, email, SMS, social channels, and more, connecting to your support channels to always provide seamless conversations with your users.