WEBINAR: How to Prepare your CX Team for the 2018 Holiday Season REGISTER

Ecommerce Solution: Reduce Shopping Cart Abandonment

Solvvy's ecommerce customer experience solution provides instant answers to frequent buyer questions while they are in the purchase cycle

Improve your bottom line with intelligent automation

As an ecommerce storefront or a marketplace, you are constantly challenged by shopping cart abandonment. Self-service from Solvvy can help you reduce it by answering your buyers’ questions pertaining to registration, pricing, discounts, shipping, returns, exchanges and refunds, in a timely manner.

Key Value Drivers

Often times, your ecommerce users get stuck while making a purchase and abandon their shopping carts or leave their transactions incomplete in the process. Not anymore! Self-service instantly provides intelligent answers around the clock, across different support channels -- be it mobile, web or chat. As a result, you can look forward to a better ecommerce customer experience, cost savings and greater profits.

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Empower Users to Complete Their Transactions

Deliver Intelligent Self-Service Anytime, Anywhere

Reduce Support Costs

“Solvvy is great for improving First Contact Resolution because it gives our customers fast, reliable and accurate answers. We’re beating our goals.”

Yael McCue, Customer Support Lead, TaskRabbit

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The only
self-service platform designed for the modern enterprise.

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  • Million


    Number of users that Solvvy supports

  • ROI


    Return on Investment for Solvvy license

  • Years


    The time Solvvy has saved end users to date

  • Million


    The cost Solvvy has saved businesses in 2017

How To Drive Customer Experience Excellence with a Values Driven Service Culture

Great customer experience is about making things effortless, more convenient and more engaging for customers. In the third edition of The Nordstrom Way co-author Robert Spector outlines nine values that every service culture should consider, and makes new assessments of the future of customer service in our omnichannel world. In this webinar, Robert Spector and Mahesh Ram, CEO of Solvvy, explore these core values and the impact they will have on the future customer experience – and the future success of CX organizations across the globe.

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See Solvvy in Action

Learn how Solvvy can instantly resolve your customer issues

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