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Drive repeat purchases by creating delightful customer experiences

Deliver operational efficiencies while providing fast case resolutions

Use intelligent self-service to turn your users into brand advocates

When you’re selling to consumers, word of mouth, repeat purchases and customer satisfaction are very important. Whether it is a question pertaining to product features, shipment, cancellation or a refund, the end users demand their answers in a timely fashion and Solvvy is adequately equipped to provide effortless customer service.

Key Value Drivers

Solvvy is able to self-service a lot of common customer questions around product, how-tos, cancellations and more. This results in a huge reduction in support requests that would otherwise get passed on to your agents. By providing fast answers across multiple support channels, you are able to improve your key support metrics like customer satisfaction ratings and customer effort score. You can look forward to immediate cost savings, productivity gains, improved bottom lines and happy customers.

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Reduce Ticket Volume

Improve CSAT and CES Scores

Achieve Cost Savings

Turn Customers Into Brand Advocates

"The time-to-value of Solvvy for us was instant. We saw an immediate decrease in ticket volume, as well as an increase in the quality of the customer questions we received. Our customers are more empowered to self-serve on their own time without the need for us to get involved. I truly appreciate Solvvy’s commitment to educating the customer. They understand that if our customers enjoy the support experience they will have a better experience with our product as a whole, which will help us continue to be successful as a company.”

Debbie, Customer Support Manager, Alexa Internet

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The only
self-service platform designed for the modern enterprise.

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  • Million

    200

    Number of users that Solvvy supports

  • Experiences

    12

    Number of positive experiences needed to make up for one unresolved negative experience

  • Years

    600+

    The time Solvvy has saved end users to date

  • Resolution

    20%

    Average self-service resolution rate for Solvvy customer

Building Intelligence into the Customer Experience

Optimizing service processes to deepen loyalty is the next frontier for customer happiness professionals. In this whitepaper, we examine the shift in brand loyalty which is no longer centered on the quality of a product but rather shaped by the complete experience customers have with your brand — in relation to your product, your marketing, your digital footprint, and your service.

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See Solvvy in Action

Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

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