Deliver self-service at speed and scale and create stellar customer experiences

Turn your subscribers into brand advocates

Field constant support requests through effortless self-service

Subscription model is a great business, but comes with its unique challenges of constant support requests accompanying every shipment. Intelligent self-service from Solvvy can help reduce incoming support requests pertaining to common issues such as billing, cancellations and renewals.

Key Value Drivers

You can trust Solvvy to provide round-the-clock customer service to your valued subscribers across multiple support channels such as mobile, web and chat. It leverages your knowledge base and ticket history to provide instant answers via intelligent automation. By instantly resolving subscriber questions, Solvvy helps you manage the high volume of incoming support requests and drastically reduces support costs.

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Deliver “Always-On” Omnichannel Support

Provide Immediate Answers to Customer Questions

Scale Support with Intelligent Automation

Reduce Support Costs

"We're just thrilled to work with Solvvy. It's been a game changer for us and our customers!"

- Lupe Gonzalez, Director Customer Experience, Headspace

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The only
self-service platform designed for the modern enterprise.

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  • Million

    200

    Number of users that Solvvy supports

  • Experiences

    12

    Number of positive experiences needed to make up for one unresolved negative experience

  • Years

    600+

    The time Solvvy has saved end users to date

  • Resolution

    20%

    Average self-service resolution rate for Solvvy customers

How To Drive Customer Experience Excellence with a Values Driven Service Culture

Great customer experience is about making things effortless, more convenient and more engaging for customers. In the third edition of The Nordstrom Way co-author Robert Spector outlines nine values that every service culture should consider, and makes new assessments of the future of customer service in our omnichannel world. In this webinar, Robert Spector and Mahesh Ram, CEO of Solvvy, explore these core values and the impact they will have on the future customer experience – and the future success of CX organizations across the globe.

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See Solvvy in Action

Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

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