Move beyond existing KPI reporting with an overview of your entire customer experience. Equip your team with analytics to identify strategic opportunities to improve support operations.
Quantify trends and take action to support customers wherever they need help. See how content is performing and create content that improves the self-service experience.
Ensure customers are always given the most accurate answer as Solvvy learns the best responses to customer questions over time.
Get a detailed overview of your support operations, including top articles, self-service rates, and ROI metrics.
Gain insight into product and knowledge base gaps with a categorization of what users are most often asking.
Solvvy provides a report of gaps in your knowledge base by surfacing most commonly used articles and associated self-service rates.
Receive guidance and best practices from Solvvy analysts to optimize your knowledge base and provide accurate answers.
See which channels customers are using, where on your site they struggle, and which pages they launch from.
Partner with our world-class Customer Success team to review your user experience and provide data-driven suggestions for improvement.