Solvvy connects effortlessly to Zendesk and delivers an industry-best 41%+ customer self-service rate in just 7 days – that’s 41% instant, accurate resolutions, fewer tickets, reduced handle times, and happier customers in only a week. Solvvy offers easy, personalized automations with API integrations, powerful reporting with automated Zendesk ticket categorization, and intelligent routing and handoffs to the right support channels and agents. Best of all, Solvvy auto-crawls your Zendesk knowledge base and 3rd party content and learns on its own so there’s no need to recreate and maintain content in multiple locations or to endlessly “train” Solvvy to see amazing results.
Provide self-service over web, chat and mobile to deliver an always-on effortless experience to your customers anytime and anywhere. Solvvy can be in the front lines across all your support channels and integrates seamlessly with Zendesk and all leading chat providers including Zendesk Chat.
Add the power of natural language processing (NLP) and machine-learning to your Zendesk. Solvvy offers unmatched customer service automation capabilities for Zendesk customers. Using Solvvy’s conversational service platform, automate and scale your customer support operations while reducing operating costs. Give your customers quick and effortless resolutions to their issues at the exact moment they want it, on their preferred channel.