Solvvy’s innovative AI-powered conversational platform enables effortless support interactions between businesses and customers
San Mateo, CA, July 26, 2018 – Solvvy, a conversational platform powered by AI, announced today that Aragon Research, Inc. has named the company a 2018 Hot Vendor in Conversational AI1.
Solvvy was selected based on its advanced AI and NLP technology and the measurable impact of cost savings and quality of service it delivers to its fast-growing customer base that includes leading brands such as Under Armour, SoundCloud, Weebly, and Atlassian.
“Solvvy’s advanced self-service capabilities and conversational platform can be put into production with minimal effort and immediately begin solving customer issues,” said Jim Lundy, CEO and Lead Analyst at Aragon Research, Inc. “They provide fast time-to-value while improving the overall customer experience.”
According to the report, “Self-service is becoming accepted and pervasive across industries and roles: From supermarkets and big-box stores to online shopping, people are becoming accustomed to less interaction with human help. They are discovering that they can check out faster, find better answers, or explore new ideas more easily and less expensively if they control the processes themselves.”
“We are transforming how customers interact with businesses,” said Mahesh Ram, CEO of Solvvy. “For customers, long wait times and inconsistent answers have given way to speedy resolutions and integrated omnichannel experiences. For businesses, self-service and automation are driving operational efficiency. We believe our inclusion in the Hot Vendor report reflects our success and continued investment in enabling every interaction between consumers and business to be effortless–anytime, anywhere.”
A complimentary copy of the report is available on the Solvvy website.
Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.
1Aragon Research, “Hot Vendors in Conversational AI, 2018,” Adrian Bowles, Jim Lundy, 25 July 2018
Headquartered in San Mateo, Solvvy (@solvvyinc) builds software that enables effortless interactions between businesses and consumers. Solvvy’s conversational platform is powered by advanced AI and machine learning, and it resolves customer issues at speed and scale. Its client portfolio includes leading global brands such as Atlassian, Vimeo, Under Armour, GoFundMe, Upwork, Evite, Headspace, MailChimp and many others. For more information, visit https://solvvy.com/.