Solvvy believes allowing users to ask questions in their own words and providing immediate resolutions leads to an effortless self-service experience
San Mateo, CA, May 14, 2019 – Solvvy, a leading customer service automation platform, announced today that it has been selected by Gartner, Inc. as a “2019 Cool Vendor for Conversational Platforms,” research that is “designed to highlight interesting, new and innovative vendors, products and services.”
Solvvy acts as the first line of defense for customer support teams as it sits on top of help centers, automating repetitive support tickets that can be self-served without human interaction. Solvvy improves customer experiences by providing intelligent self-service for order and subscription management.
According to the report, “By 2023, 80% of organizations using AI for digital commerce will achieve at least 25% improvement in customer satisfaction, revenue or cost reduction.”
“We quickly found out that Solvvy is easy to use, requires minimal setup and management, and Solvvy’s team is not only amazingly responsive but also incredibly accommodating,” said Laura Teichmiller, Knowledge Systems Manager at SimplePractice.
Solvvy’s latest Assist solution allows e-commerce and subscription business customers to self-serve even complex requests, such as subscription management, order tracking, and order modifications, giving support agents more time to focus on priority tickets.
“Customers expect immediate responses and effortless experiences, and we enable consumer brands to provide these,” said Mahesh Ram, CEO at Solvvy. “To us, being named a Gartner Cool Vendor reflects our commitment to further improve support experiences through intelligent automation. Solvvy gives back precious time to consumers while reducing support costs for businesses.”
A complimentary copy of the report is available here.
Gartner, “Cool Vendors for Conversational Platforms,” Brian Manusama, Van Baker, Saniye Alaybeyi, Anthony Mullen, Jim Scheibmeir, 29 April 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Headquartered in San Mateo, CA, Solvvy (@solvvyinc) builds software that enables effortless interactions between businesses and consumers. Solvvy’s platform is powered by advanced AI, resolving customer issues at speed and scale. Its customers include leading global brands such as HelloFresh, Vimeo, Under Armour, GoFundMe, Upwork, Ring and many others. For more information, visit https://solvvy.com/.
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