Machine learning makes your customer interactions more personalized and relevant
Solvvy is reimagining customer support through intelligent automation. Powered by artificial intelligence at its core, Solvvy learns from your existing enterprise knowledge and history of customer interactions to answer incoming customer questions.
Solvvy makes use of machine learning (ML), deep learning and transfer learning to build a unique Answer Graph from your knowledge base, ticket history and other internal data sources. Solvvy works on various channels such as web, mobile and chat. Using natural language processing, it can understand customer questions and respond with answers to immediately resolve customer issues.
The Future of Customer Service with AI
By 2020, customer care is predicted to overtake product and price as the number one way for a business to differentiate itself. This report touches on the many ways AI is being integrated into customer service. It covers the essential buy vs build question and highlights the critical questions to ask of any potential AI vendor.Read More
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Present Actual Answers from KB instead of Whole Articles
Language Understanding Goes Beyond Keywords
Sophisticated technology. Easy integrations. Intuitive dashboard.
Create delightful customer experiences with intelligent automation