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Intelligent customer support automation. Delightful interactions. Happy customers.

Unleash the power of enterprise knowledge with artificial intelligence

Machine learning makes your customer interactions more personalized and relevant

Solvvy is reimagining customer support through intelligent automation. Powered by artificial intelligence at its core, Solvvy learns from your existing enterprise knowledge and history of customer interactions to answer incoming customer questions.

Solvvy makes use of machine learning (ML), deep learning and transfer learning to build a unique Answer Graph from your knowledge base, ticket history and other internal data sources. Solvvy works on various channels such as web, mobile and chat. Using natural language processing, it can understand customer questions and respond with answers to immediately resolve customer issues.

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Getting Started with CX Automation

64% of consumers expect real-time responses at all times, and 65% say they are likely to switch brands if they receive inconsistent service across platforms.  Adopting AI and automation technologies for customer service has shown to yield higher customer satisfaction, increased revenues, decreased costs, and improved agent performance.  In this helpful, 8-step guide we explore what should be considered when evaluating automation tools and the do's and don'ts to keep in mind along the way

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Present Actual Answers from KB instead of Whole Articles

Present Actual Answers from KB instead of Whole Articles

Language Understanding Goes Beyond Keywords

Language Understanding Goes Beyond Keywords

Consumer Facing

Consumer Facing

Rapid Deployment

Rapid Deployment

Continuous Learning

Continuous Learning

Omnichannel

Omnichannel

Sophisticated technology. Easy integrations. Intuitive dashboard.

Create delightful customer experiences with intelligent automation

See Solvvy in Action

Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

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