Machine learning makes your customer interactions more personalized and relevant
Solvvy is reimagining customer support through intelligent automation. Powered by artificial intelligence at its core, Solvvy learns from your existing enterprise knowledge and history of customer interactions to answer incoming customer questions.
Solvvy makes use of machine learning (ML), deep learning and transfer learning to build a unique Answer Graph from your knowledge base, ticket history and other internal data sources. Solvvy works on various channels such as web, mobile and chat. Using natural language processing, it can understand customer questions and respond with answers to immediately resolve customer issues.
Getting Started with CX Automation
64% of consumers expect real-time responses at all times, and 65% say they are likely to switch brands if they receive inconsistent service across platforms. Adopting AI and automation technologies for customer service has shown to yield higher customer satisfaction, increased revenues, decreased costs, and improved agent performance. In this helpful, 8-step guide we explore what should be considered when evaluating automation tools and the do's and don'ts to keep in mind along the wayRead More
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Present Actual Answers from KB instead of Whole Articles
Language Understanding Goes Beyond Keywords
Sophisticated technology. Easy integrations. Intuitive dashboard.
Create delightful customer experiences with intelligent automation