Assist powers better support experiences by guiding customers through automated steps to fully resolve their issues
Identify opportunities for automation to streamline customer support. Using artificial intelligence, we understand context of issues to accurately determine if Assist can help. By resolving repetitive issues through automation, your agents can focus on issues that require a human touch.
Guide customers through simple steps to resolve their issues quickly. Our Intent Engine directs users to the quickest path and automates customer requests such as order lookups, refunds, subscription changes.
Assist is both simple for users and simple to set up. We integrate with your backend systems and APIs to automate complex workflows.
Assist delivers automation through an intuitive interface. We identify areas of automation in your customer support flow today and integrate with your existing backend systems to automate common customer service requests.
With Assist, can help themselves even on complex issues. Deliver a personalized automation experience for your customers and create a better customer experience with faster resolutions.