Translate customer conversations into strategic opportunities

Access a holistic view of your entire business in real-time

InsightsBETA powers data-driven decisions by identifying trends in customer conversations across all support channels

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Get the inside scoop on your business

Intelligent ticket categorization, powered by AI. Get a business-level view of your support organization in a centralized dashboard. Say goodbye to manual categorization and reports–InsightsBETA automatically buckets all customer support tickets and data into business categories so you can easily see top trends and dig deep into your data.

Identify new areas of opportunity

Move beyond your existing KPI reporting. Turn customer conversations into strategic opportunities. Equip cross-functional teams with analytics to understand the entire customer experience. Insights updates automatically so you can identify real-time trends.

Make decisions with confidence

Quantify business trends and take action. Easily uncover categories that are driving up costs, and categories that are potential business opportunities. Partner with cross-functional teams to change the status quo and create a better customer experience.

Re-Thinking Self Service KPIs
CX experts who use Solvvy agree
“Solvvy has us thinking about all the ways we can apply AI and NLP to our business.
We’re excited to use the insights from Solvvy to dramatically change the help and contact center experience.”
Joe Wang
Director of Customer Experience at Upwork
InsightsBETA Product Features

InsightsBETA connects disparate customer data sources into one centralized dashboard that’s intuitive, flexible and interactive. We partner with you to create a business level hierarchy that reflects your business. With comprehensive categorization, deep dive into your data to identify business trends and make data-driven decisions.

Visualize real-time support trends and always have the most up-to-date information to share with cross-functional partners and drive business decisions backed by customer insights.

Configurable Business Level Hierarchy
Automatic Ticket Categorization
Real-Time Reporting
Unifies All Support Data
Visualizes Support Trends
Interactive Dashboard
The Solvvy Platform: Four Powerful Products
Resolve
Deliver immediate answers with intelligent self-service
Assist
Automate repetitive processes and workflows
InsightsBETA
Dig into analytics that go beyond customer support reporting
Mobile Support
Provide native app support with our Mobile SDK
Take Solvvy for a spin
Elevate your customer support with the power of AI. See what Solvvy AI support software can do for your business.