InsightsBETA powers data-driven decisions by identifying trends in customer conversations across all support channels
Intelligent ticket categorization, powered by AI. Get a business-level view of your support organization in a centralized dashboard. Say goodbye to manual categorization and reports–InsightsBETA automatically buckets all customer support tickets and data into business categories so you can easily see top trends and dig deep into your data.
Move beyond your existing KPI reporting. Turn customer conversations into strategic opportunities. Equip cross-functional teams with analytics to understand the entire customer experience. Insights updates automatically so you can identify real-time trends.
Quantify business trends and take action. Easily uncover categories that are driving up costs, and categories that are potential business opportunities. Partner with cross-functional teams to change the status quo and create a better customer experience.
InsightsBETA connects disparate customer data sources into one centralized dashboard that’s intuitive, flexible and interactive. We partner with you to create a business level hierarchy that reflects your business. With comprehensive categorization, deep dive into your data to identify business trends and make data-driven decisions.
Visualize real-time support trends and always have the most up-to-date information to share with cross-functional partners and drive business decisions backed by customer insights.