Level up your support operations and make decisions with confidence with strategic insights brought to life with our analytics dashboard, making it easier than ever to understand your customers and improve your support.

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Identify New Areas of Opportunity

Move beyond existing KPI reporting dashboards with an overview of your entire customer experience. Equip your team with analytics to identify strategic opportunities to improve support operations.

Use our Analytics API to integrate Solvvy data into your data warehouse so you can correlate support metrics with product performance, using analytics tools like Tableau and Looker on the combined data.

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Amplify Customer Experiences

Quantify trends and take action to support customers wherever they need help. See how content is performing and create content that improves the self-service customer experience KPI.

Review high-performing articles to determine what help center content is most effective, and determine where content needs to be updated to improve self-service rates. Identify gaps in your support where new content can be created to make finding answers even easier for your customers.

Improve Support Over Time

Ensure customers are always given the most accurate answer as Solvvy learns the best responses to customer questions over time.

Get a better understanding of your customer’s top issues with category insight reports that allow you to view customer queries categorized by specific topics.

"When you're constantly worrying about volume and responding to tickets, it's hard to take a step back. Solvvy helped put things in perspective and gave us a high-level overview of where we were at."

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The Solvvy Platform