Insights powers data-driven decisions by identifying trends in customer conversations across all support channels
Get a business-level view of your support organization through a partnership with our world-class Customer Success team. Our team helps you understand the effectiveness of your knowledge base backed by data-driven insights. Our CSM team partners with you to make improvements, sharing the best practices by others in your field, market trends, and ticket categorizations.
Move beyond your existing KPI reporting. Turn customer conversations into strategic opportunities. Equip cross-functional teams with analytics to understand the entire customer experience. Identify real-time trends and download reports to share with team members.
Quantify business trends and take action. Easily uncover categories that are driving up costs, and categories that are potential business opportunities. Partner with cross-functional teams to change the status quo and create a better customer experience.