Get to know your customers

Make informed decisions about your support operations with powerful customer insights

Improve Your Knowledge Base

Measure the popularity of your content to add and improve it to deliver the best self-service experience to your customers.

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Learn From Your Users

Find out how your customers are reacting to your website, mobile app, and help center content to determine where they need the most help and which support channels they prefer.

Make Informed Decisions

Easily download customer and support ticket data to share with your team to make sure everyone is in the know.

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Dashboard Overview
Viewed Articles
Query Sources

Learn how your customer experience is doing through our built-in performance reports.

View self-service rates, cost savings, ticket volumes, and deflections to measure your self-service impact on your CX operations.

View the most popular knowledge-base articles to see what contributes most to your self-service rate.

Identify content gaps in your knowledge-base to create new articles.

Find out how your customers are reacting to your website, mobile app, and help center content.

Identify the most popular support channels when self-service is not an option.

The Solvvy Platform
Resolve
Deliver Immediate answers with intelligent self-service
Journeys
Direct customers to the right place at the right time
Insights
Dig into analytics that go beyond customer support reporting
Take Solvvy for a spin
Elevate your customer support with the power of AI. See what Solvvy AI support software can do for your business.