Solvvy for Kustomer

Introduce modern self-service to your help center, powered by AI & Machine Learning

Create a premium AI powered self-service customer experience with our out-of-the-box Kustomer integration. Enable customers to receive proactive customer support with immediate self-service resolutions. See an immediate ROI with 25% reduction in conversation volume on Day 1.

Easily Integrate with Kustomer

Add Solvvy into your Kustomer knowledge base with minimal effort. We build a custom AnswerGraph specific to your company by leveraging your existing knowledge base and conversation history. Go live with Solvvy quickly by adding a few lines of code to your knowledge base. Once that’s complete, we immediately begin surfacing relevant AI powered solutions to customer questions.

Empower Customers with Immediate Self-Service Resolutions

Provide a higher quality, more efficient customer experience with always-on support. Solvvy reduces customer effort by surfacing solutions immediately to your customers. We offer an intuitive self-service experience that works around the clock, so your team can consistently meet response time goals.

Boost Agent Productivity with Intelligent Automation

Resolve repetitive customer support issues with Solvvy. We connect to your backend systems to deliver end-to-end automation. Solvvy’s Intent Engine understands everyday language and determines intent of the customer to fully automate complex issues. We walk your customers through guided steps to handle customer support requests that typically require the human touch and are expensive to support.

Track the Metrics That Matter to You

Easily measure and report on Solvvy’s ROI for your business with our comprehensive dashboard. Track Solvvy’s impact on your key metrics and KPIs with our interactive dashboard. Quickly see average resolution time, self-service rate, case volume reduction, and cost savings. For a strategic view of your business, we provide intelligent ticket categorization of your support cases (in beta) so you can identify business trends and take action.

Deliver Omnichannel Self-Service

Provide an intuitive self-service experience to your customers anytime, anywhere. Solvvy serves as the first line of defense across all your support channels (web, chat, and mobile) and integrates seamlessly with Kustomer and chat providers including Kustomer Chat.

Everything You Need For Intelligent Automation

Bring the power of natural language processing (NLP) and machine-learning to the Kustomer platform. We offer a best-in-class conversational service platform to help you automate and scale support operations while reducing costs. As a result, customers receive better service and your support team is able to effectively scale with business growth.

15-25% Case Reduction on Day 1
Workflow Automation
Ability to Improve Algorithm Training with Closed Loop Expert Feedback
Customer Service Analytics and Voice of Customer Reports
One-click Integration with Kustomer
Compatible with Kustomer Chat
Mobile SDK
Omnichannel Service
Comprehensive Dashboard
Take Solvvy for a spin
Elevate your customer support with the power of AI. See what Solvvy AI support software can do for your business.