Create a premium AI powered self-service customer experience with our out-of-the-box Kustomer integration. Enable customers to receive proactive customer support with immediate self-service resolutions. See an immediate ROI with 25% reduction in conversation volume on Day 1.
Add Solvvy into your Kustomer knowledge base with minimal effort. We build a custom AnswerGraph specific to your company by leveraging your existing knowledge base and conversation history. Go live with Solvvy quickly by adding a few lines of code to your knowledge base. Once that’s complete, we immediately begin surfacing relevant AI powered solutions to customer questions.
Provide a higher quality, more efficient customer experience with always-on support. Solvvy reduces customer effort by surfacing solutions immediately to your customers. We offer an intuitive self-service experience that works around the clock, so your team can consistently meet response time goals.
Resolve repetitive customer support issues with Solvvy. We connect to your backend systems to deliver end-to-end automation. Solvvy’s Intent Engine understands everyday language and determines intent of the customer to fully automate complex issues. We walk your customers through guided steps to handle customer support requests that typically require the human touch and are expensive to support.
Easily measure and report on Solvvy’s ROI for your business with our comprehensive dashboard. Track Solvvy’s impact on your key metrics and KPIs with our interactive dashboard. Quickly see average resolution time, self-service rate, case volume reduction, and cost savings. For a strategic view of your business, we provide intelligent ticket categorization of your support cases (in beta) so you can identify business trends and take action.
Provide an intuitive self-service experience to your customers anytime, anywhere. Solvvy serves as the first line of defense across all your support channels (web, chat, and mobile) and integrates seamlessly with Kustomer and chat providers including Kustomer Chat.
Bring the power of natural language processing (NLP) and machine-learning to the Kustomer platform. We offer a best-in-class conversational service platform to help you automate and scale support operations while reducing costs. As a result, customers receive better service and your support team is able to effectively scale with business growth.