Easily add a layer of self-service to your help center with our out-of-the-box Oracle integration. Solvvy resolves common inquiries instantly by leveraging advanced artificial intelligence to provide accurate solutions. Our customers see an immediate ROI with a 25% reduction in case volume.
Implement Solvvy into your help center effortlessly. We use your existing knowledge base and case history to build a custom AnswerGraph specific to your company. With just a few lines of code added to your help center, Solvvy is up and running and can begin resolving customer inquiries.
Solvvy never sleeps, so your team can. Rest easy knowing that Solvvy provides round-the-clock support to your customers. With Solvvy, create a better customer experience by integrating a self-service experience that feels intuitive to your customers and looks native to your help center. Solvvy provides immediate resolutions, so your team can consistently meet response time goals.
By connecting to your backend systems, Solvvy is able to resolve repetitive customer support issues. Our Intent Engine understands everyday language and determines the intent of the customer to automate complex issues. We guide customers through automated steps to fully resolve questions. Issues can be resolved automatically – reducing support costs significantly.
Get a pulse check on support with our comprehensive dashboard that puts key metric and KPI reporting at your fingertips. View metrics such as average resolution time, self-service rate, case volume reduction, and cost savings. Additionally, Solvvy’s ability to automatically categorize cases (in beta), unifies case volume across channels to provide strategic insights into your business.
Solvvy’s self-service experience serves as the first line of defense across your web, mobile, and chat experiences to deliver an always-on effortless experience to your customers anytime, anywhere. Our self-service solution integrates seamlessly with Oracle and major chat providers including Oracle RightNow chat.
Infuse your Oracle Service Cloud experience with the power of natural language processing (NLP) and machine learning. Solvvy offers unmatched self-service and automation capabilities for Oracle customers. With our conversational service platform, automate and scale your support operations while reducing operating costs. Provide customers with a reliable and effortless service experience, wherever they are and whenever they need it.