Enable an effortless self-service customer experience for your Zendesk help center with our out-of-the-box integration. Solvvy automatically resolves tickets with immediate resolutions powered by artificial intelligence, eliminating customer wait times. See an immediate ROI with 25% reduction in ticket volume.
Solvvy seamlessly integrates with Zendesk. Using your existing knowledge base and ticket history, we build and train a custom AnswerGraph specific to your company. You can go live by adding a few lines of code to your help center. Solvvy immediately gets to work by serving up snippets from your knowledge base to accurately resolve your customer issues.
Deliver a better customer experience with always-on support. Solvvy immediately presents precise answers to your customers’ questions and reduces customer effort with an intuitive self-service experience. Solvvy never goes to bed, so customers can get help 24/7 while your team consistently meets response time goals.
With a connection to your backend systems, Solvvy resolves repetitive customer issues. Our Intent Engine determines the intent of the customer and automates complex transactions by collecting inputs and guiding customers through preset steps. These are transactions that required a human touch, but can now be resolved with Solvvy’s intelligent workflow customer service automation.
Easily measure and understand Solvvy’s performance for your business with our dashboard. Solvvy’s interactive dashboard showcases the impact on your key metrics such as average resolution time, self-service rate, ticket volume reduction, and cost savings. Additionally, Solvvy provides valuable strategic insights to propel your business forward with automatic categorization of your support tickets (in beta).
Provide self-service over web, chat and mobile to deliver an always-on effortless experience to your customers anytime and anywhere. Solvvy can be in the front lines across all your support channels and integrates seamlessly with Zendesk and all leading chat providers including Zendesk Chat.
Add the power of natural language processing (NLP) and machine-learning to your Zendesk. Solvvy offers unmatched customer service automation capabilities for Zendesk customers. Using Solvvy’s conversational service platform, automate and scale your customer support operations while reducing operating costs. Give your customers quick and effortless resolutions to their issues at the exact moment they want it, on their preferred channel.