When issues are not self-serviceable, route customers to where it’s best for them – web, chat, email, SMS, or voice. Solvvy connects to your support channels so conversations are seamless, and customers don’t have to repeat themselves.
One size doesn’t fit all, and customers expect unique experiences. Expedite urgent issues based on intent category or escalate VIP customers to the fastest queue.
Provide context to agents on how customers use self-service so they’re better equipped to provide accurate answers and resolve issues faster when tickets get created.
Forms prior to ticket submission which alter available support channels or provide additional information to the agent.
Seamlessly handoff to any channel, such as chat, phone, web, SMS, and more.
Present different support channels to different customer tiers or segments.
Provide unique experiences for your users based on persona tags, such as free or paid, premium, buyer or seller, etc.
Enhance response accuracy and times with location, device, and browser tags.