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Dynamic customer journeys

Direct your customers to the right place at the right time

Smooth Handoff to Any Channel

When issues are not self-serviceable, route customers to where it’s best for them – web, chat, email, SMS, or voice. Solvvy connects to your support channels so conversations are seamless, and customers don’t have to repeat themselves.

Solvvy: mobile chat graphic
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Know Your Customers

One size doesn’t fit all, and customers expect unique experiences. Expedite urgent issues based on intent category or escalate VIP customers to the fastest queue.

Supercharge Your Agents

Provide context to agents on how customers use self-service so they’re better equipped to provide accurate answers and resolve issues faster when tickets get created.

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Customer Journeys without Speed Bumps

Dynamic Forms

Forms prior to ticket submission which alter available support channels or provide additional information to the agent.

Omni-Channel Support

Seamlessly handoff to any channel, such as chat, phone, web, SMS, and more.

Multiple Personas

Present different support channels to different customer tiers or segments.

SSO and Persona Tags

Provide unique experiences for your users based on persona tags, such as free or paid, premium, buyer or seller, etc.

Custom Tags

Enhance response accuracy and times with location, device, and browser tags.

Guided Experience

The Solvvy Platform
Resolve
Deliver immediate answers with intelligent self-service
Journeys
Direct customers to the right place at the right time
Insights
Dig into analytics that go beyond customer support reporting
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Elevate your customer support with the power of AI. See what Solvvy AI support software can do for your business.