Dynamic customer journeys

Direct your customers to the right place at the right time

Smooth Handoff to Any Channel

When issues are not self-serviceable, route customers to where it’s best for them – web, chat, email, SMS, or voice. Solvvy connects to your support channels so conversations are seamless, and customers don’t have to repeat themselves.

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Know Your Customers

One size doesn’t fit all, and customers expect unique experiences. Expedite urgent issues based on intent category or escalate VIP customers to the fastest queue.

Supercharge Your Agents

Provide context to agents on how customers use self-service so they’re better equipped to provide accurate answers and resolve issues faster when tickets get created.

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Guided Experience

The Solvvy Platform
Answers
Deliver immediate answers with intelligent self-service
Workflows
Create answers for more complex user questions
Journeys
Direct customers to the right place at the right time
Insights
Dig into analytics that go beyond customer support reporting
Take Solvvy for a spin
Elevate your customer support with the power of AI. See what Solvvy AI support software can do for your business.
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