When issues are not self-serviceable, route customers to where it’s best for them – web, chat, email, SMS, or voice. Solvvy connects to your support channels so conversations are seamless, and customers don’t have to repeat themselves.
One size doesn’t fit all, and customers expect unique experiences. Expedite urgent issues based on intent category or escalate VIP customers to the fastest queue.
Provide context to agents on how customers use self-service so they’re better equipped to provide accurate answers and resolve issues faster when tickets get created.