Resolve powers better customer experiences by understanding issues and providing immediate resolutions
Offer an intuitive self-service experience that delivers immediate resolutions anytime, anywhere. And if customers need additional help? Resolve unifies existing support channels into a single interface so customers can seamlessly engage on their preferred channel for issues that require a human touch.
We deliver a 25% self-service rate which translates into direct cost savings to your business. As your business grows, we grow with you to keep support costs low and customer satisfaction high. Our high performance results from using advanced Natural Language Processing to determine user intent and transfer learning from conversations across our 250M+ end user base.
Easily deploy a customer self-service channel to handle common issues so agents can focus on customer conversations that move the needle. Spend less time on low touch tickets and more time delivering great customer experiences. Automate and scale self-serviceable issues with the power of AI.
Resolve is a self-service platform solution that works for your customers, globally. We help customize our experience to fit your brand and make it native to your website or mobile app. If you have multiple business lines or different types of user personas, we’ll build segmentation to ensure the most relevant personalization for your users.
With CRM and chat integrations with major providers, our intelligent self service software integrates seamlessly with minimal effort from you. Leverage our reporting to understand gaps in your knowledge base and see which articles are getting the most engagement.