Deliver instant resolutions to customers even when your agents are busy or offline. Solvvy works around the clock so customers can find their own resolutions 24/7.
Give customers relevant and accurate snippets from your knowledge-base. Solvvy learns from every interaction and gets smarter over time to deliver more relevant and accurate content.
Let Solvvy respond to common, repetitive questions so your agents can focus on conversations that require a human touch to deepen customer relationships.
Embed images and animated GIFs from knowledge-base articles to illustrate answers when words aren’t enough.
Customize themes so you have full control over the look and feel of how Solvvy appears on your website to match your brand.
Choose which sections of the knowledge-base get presented depending on user type, region, or org so self-service accuracy is higher.
Gather customer information upfront via a drop-down menu to increase self-service accuracy or to flag high-priority issues that will skip self-service
Train your machine learning algorithm to always match certain customer questions with their answers in exact pairs.
Embed customer satisfaction (CSAT) survey questions directly into each resolution to see if you’re meeting customer expectations.