Easy and effortless self-service

Instantly resolve customer issues with intelligent self-service

Eliminate Wait Times

Deliver instant resolutions to customers even when your agents are busy or offline. Solvvy works around the clock so customers can find their own resolutions 24/7.

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Solvvy: chat
Give Relevant, Accurate Answers

Give customers relevant and accurate snippets from your knowledge-base. Solvvy learns from every interaction and gets smarter over time to deliver more relevant and accurate content.

Reduce Repetitive Work

Let Solvvy respond to common, repetitive questions so your agents can focus on conversations that require a human touch to deepen customer relationships.

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Deliver the best self-service experience

Images in Answers

Embed images and animated GIFs from knowledge-base articles to illustrate answers when words aren’t enough.

Config Manager

Customize themes so you have full control over the look and feel of how Solvvy appears on your website to match your brand.

Multiple Personas or Orgs

Choose which sections of the knowledge-base get presented depending on user type, region, or org so self-service accuracy is higher.

Pre-Question Menus

Gather customer information upfront via a drop-down menu to increase self-service accuracy or to flag high-priority issues that will skip self-service

Coach App

Train your machine learning algorithm to always match certain customer questions with their answers in exact pairs.

CSAT Surveys

Embed customer satisfaction (CSAT) survey questions directly into each resolution to see if you’re meeting customer expectations.

Guided Experience

The Solvvy Platform
Resolve
Deliver immediate answers with intelligent self-service
Journeys
Direct customers to the right place at the right time
Insights
Dig into analytics that go beyond customer support reporting
Take Solvvy for a spin
Elevate your customer support with the power of AI. See what Solvvy AI support software can do for your business.