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  • eBook

    Devise A Winning Self-Service Strategy

    Modern customers demand immediacy, accuracy, real time interactivity and consistency across the board, so their journeys need to be designed with self-service elements in mind. Journey mapping can help businesses gain a deep understanding of where self-service technology can be applied most effectively within a user’s journey to improve the overall customer satisfaction.

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  • eBook

    The Three E’s of a Game-Changing CX

    The three pillars on which customer experience rests are effectiveness, ease and emotion.  In this eBook by Solvvy, subject matter experts discuss the framework for creating a world class customer experience by citing industry metrics and practical use cases.

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  • eBook

    Words To Use and What To Say

    As support representatives working the frontlines, most of us could use a reminder on best practices for working with customers through email.

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  • eBook

    Make Your Help Center Smarter and More Relevant

    With key industry metrics and trends skewing in favor of self-service, support-driven organizations are turning to make their help centers more current, robust and smarter.

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  • eBook

    Happy Customers: Proven Support Strategies to Keep CSAT High

    How do you deliver on key support metrics with rising customer expectations? Industry leaders share personal anecdotes and best practices to keep customer satisfaction ratings high. Unravel winning strategies to deliver an outstanding customer experience.

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  • eBook

    The Art of Saying No to Customers

    While most thought leadership pieces out there revolve around happy customers, in this eBook, we outline handy tips and tricks around managing stressful customer situations and nailing difficult conversations.

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  • eBook

    Avoiding Burnout: Eight Clear Benefits of AI in Call Center Operations

    In this eBook explores the need for AI in every call center and discussed the KPIs needed to track the success of CX and how AI impacts those metrics

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  • eBook

    How AI Will Revolutionize Customer Service

    Read the e-book to learn how artificial intelligence is impacting customer service today, and what support professionals should expect from AI this year and beyond!

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Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

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