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  • How To Guide

    How To Build Emotional Intelligence Into Your CX Strategy

    In this guide, we share tips, tools and tricks to build a values-driven service culture to streamline processes, enhance agent productivity and improve customer loyalty.  Emotional Intelligence (EI) drivers like awareness, trust, humility and kindness have the ability to convert customers into advocates and tickets into revenue.

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  • How To Guide

    How To Build and Scale a Thriving Knowledge Base

    In this guide, we share practical tips around how you can curate a solid knowledge base that is up-to-date, current and relevant. Following a “Knowledge Centered Approach” that empowers everyone to capture and share knowledge and making use of analytics for identifying trends and gaps could help you scale your KB.

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