Upcoming Webinar: The Ease Imperative Register
  • Webinar Replay

    How to Build Emotional Intelligence into your CX Strategy

    On this 30-minute “FastCast” replay hear from breAnne O. Reeves, Co-Author of The Nordstrom Way, on how to build emotional intelligence and enhance your overall CX by empowering customer service teams with key EI (emotional intel) tools needed to leverage CX automation and the value it can bring to the business and to customers.

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  • Webinar Replay

    How To Use Journey Maps to Plan and Evangelize CX Initiatives

    In this webinar replay Kerry Bodine, author and customer experience expert, explores the power of customer journeys to develop your self-service strategy. Following Kerry’s presentation, Solvvy CEO Mahesh Ram discussed how emerging advances in self-service technology compliments the journey mapping model and is paving the way to next generation customer experience.

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  • Webinar Replay

    Scaling a World Class Knowledge Base

    According to Salesforce, efficient issue explanation and resolution is the top challenge for service leaders. With the rise of self-service preferences, a company’s knowledge base is the life blood by which CX departments are reaching their consumer base and addressing their issues.

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  • Webinar Replay

    Win More Business Through a Game-Changing Customer Experience

    In this webinar, Jim Tincher, CEO of Heart of the Customer, Nicole Geosits, Manager of Customer Happiness at Acuity Scheduling, and Kaan Ersun, SVP of Marketing at Solvvy, explored the customer experience shift that places a premium on the CX roles prior to the sale.

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  • Webinar Replay

    The Future of Customer Service with Artificial Intelligence

    In this webinar, Adelyn Zhou, CMO of TOPBOTS, and Mahesh Ram, CEO of Solvvy discussed how AI is impacting the customer care value chain. They explored how to build and design a seamless customer experience with AI and machine learning.

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  • Webinar Replay

    How to Use Contextual Knowledge to Improve Agent Productivity and CSAT

    Customer experience teams around the world are struggling to meet rising consumer expectations around service. Your customers expect answers where and when they need it. No hoops. No fuss. No excuses.

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  • Webinar Replay

    Drive CX Excellence with a Values Driven Service Culture

    Great customer experience is about making things effortless, more convenient and more engaging for customers – as well as for employees, vendors and strategic partners. In the third edition of The Nordstrom Way co-author Robert Spector outlines nine values that every service culture should consider, and makes new assessments of the future of customer service in our omnichannel world.

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  • Webinar Replay

    Proven Support Strategies to Keep CSAT High

    Support leaders know the customer service space is quickly evolving. With digital interactions on the rise, there are many great tools and techniques available for companies and teams of all sizes. But which products to pick and what techniques to prioritize?

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  • Webinar Replay

    Four Secrets to Mastering the Art of Self Service

    In this webinar, we explore how to juggle competing priorities like retaining top talent while reducing ticket volume and driving cost savings

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  • Webinar Replay

    How AI Will Revolutionize Customer Service

    Explore practical CS applications of artificial intelligence and machine learning in this 45-min webinar replay.

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Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

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