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  • White Paper

    Making Digital Interactions More Human

    In this whitepaper we look at the human characteristics CX leaders have identified that can impact how customers feel about any interaction, and how you can apply the art of human conversation to digital interactions to fulfill brand promises and drive customer loyalty.

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  • White Paper

    How to Kick Email Away

    How are companies moving away from email as a support channel to improve the customer experience?  In this whitepaper, we share how moving away from email for Invaluable and Linksys helped improve their customer experience, reduce email volume, and resolve customer issues more efficiently.

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  • White Paper

    Employing AI To Deliver A Game-Changing CX

    In this whitepaper, Solvvy highlights the underlying technologies that it employs to address those pain points in order to improve customer experience and deliver a strong ROI to leading brands across different industry verticals.

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  • White Paper

    Getting Started with CX Automation

    Adopting AI and automation technologies for customer service has shown to yield higher customer satisfaction, increased revenues, decreased costs, and improved agent performance.  In this helpful, 8-step guide we explore what should be considered when evaluating automation tools and the do’s and don’ts to keep in mind along the way.

    In Partnership with TOPBOTS

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  • White Paper

    Leading the Digital Transformation

    With the advent of technologies like cloud, mobile and AI, most businesses are witnessing a transformation from traditional modes of operation to modern digital ways. In order to be successful in the digital realm, businesses need to incorporate certain core values in every customer transaction and interaction.

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  • White Paper

    The Future of Customer Service with AI

    By 2020, customer care is predicted to overtake product and price as the number one way for a business to differentiate itself.  This report touches on the many ways AI is being integrated into customer service.  It covers the essential buy vs build question and highlights the critical questions to ask of any potential AI vendor.

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  • White Paper

    Re-thinking KPIs in a Self-Service World

    Support superstars want to quickly provide accurate answers to customers so an efficient self-service strategy is paramount. But how do you know if self-service is working well for your customers? What KPIs matter most? In this whitepaper we explore the data secrets that identify weak points in your self-service support flow and what to do about it.

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  • White Paper

    Building Intelligence into the Customer Experience

    In this whitepaper, we examine the shift in brand loyalty which is no longer centered on the quality of a product but rather shaped by the complete experience customers have with your brand — in relation to your product, your marketing, your digital footprint, and your service.

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