Become a Customer Hero

Deliver fast, accurate and consistent answers to your customers

Intelligent self-service let’s you instantly improve your CSAT scores

Today, support professionals are faced with the triple challenge of increasing volume of support requests, soaring support costs and rising customer expectations. Automated self-service from Solvvy can help you reduce your ticket volume, resolve cases quickly and improve your CSAT (Customer Satisfaction) scores.

Key Value Drivers

With Solvvy, you can expect to reduce your support ticket volume by 15-20% overnight. Solvvy leverages your knowledge base and ticket history to instantly answer customer questions and resolve incoming support requests. Getting fast, accurate and consistent answers delights your consumers and significantly improves their satisfaction level. This drives brand loyalty and reduces customer churn.

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Reduce Ticket Volume

Provide Instant Resolutions

Improve CSAT with Effortless Self-Service

Build Customer Loyalty and Reduce Churn

"Solvvy is great for improving First Contact Resolution because it gives our customers fast, reliable and accurate answers. We’re beating our goals”

Yael McCue, Customer Support Lead, TaskRabbit

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The only
self-service platform designed for the modern enterprise.

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  • Million

    200

    Number of users that Solvvy supports

  • Experiences

    12

    Number of positive experiences needed to make up for one unresolved negative experience

  • Years

    600+

    The time Solvvy has saved end users to date

  • Resolution

    20%

    Average self-service resolution rate for Solvvy customers

How To Drive Customer Experience Excellence with a Values Driven Service Culture

Great customer experience is about making things effortless, more convenient and more engaging for customers. In the third edition of The Nordstrom Way co-author Robert Spector outlines nine values that every service culture should consider, and makes new assessments of the future of customer service in our omnichannel world. In this webinar, Robert Spector and Mahesh Ram, CEO of Solvvy, explore these core values and the impact they will have on the future customer experience – and the future success of CX organizations across the globe.

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See Solvvy in Action

Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

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WEBINAR: How to Use Contextual Knowledge to Improve CSATReplay