Solvvy for E-Commerce is designed to automate and quickly resolve the most common customer issues experienced while shopping online. Put the power in your customers’ hands to resolve their own issues while providing a seamless experience that builds brand confidence.
Provide a self-service experience that allows shoppers to rapidly resolve issues related to anything from ordering to shipping.
Guide customers through their digital shopping experience, reducing customer friction and growing trust in your brand.
Measure and understand the effectiveness of your knowledge base to see what can be improved and how to improve it.
Get a holistic understanding of your customer issues with insights based on every interaction with your brand.
When self-service doesn’t cut it, route shoppers to the right channel and tier of support, based on customer profile, business hours, or issue type.
Free up agent time so they can focus on tickets that require a human touch – especially during peak times and busy seasons – to reduce delays, customer frustration, and seasonal hiring.
Ensure shoppers are getting the immediate help they need, on any device, at any time, with seamless connection to live agents when required.
Provide 24/7 support, so shoppers have easy access to brands around the clock – even when live agents aren’t available.
Online retailers on the Solvvy platform can offer immediate support to shoppers, automatically guiding them throughout their journey, ensuring that questions are resolved quickly for seamless customer experience.