"When you're constantly worrying about volume and responding to tickets, it's hard to take a step back. Solvvy helped put things in perspective and gave us a high-level overview of where we were at."
Identify Support Issues and Self-Service Gaps Quickly
With an analytics dashboard that goes beyond basic reporting, your team is enabled to improve your customer experience in multiple areas. Review high-performing articles to determine what help center content is most effective, and determine where content needs to be updated to improve self-service rates. Identify gaps in your support where new content can be created to make finding answers even easier for your customers.
