Solvvy for Salesforce

Add Intelligent Customer Service Automation Powered by AI & Machine Learning

Add an effortless self-service customer experience to your help center with our out-of-the-box Salesforce integration.
See an immediate ROI with 25% reduction in case volume on Day 1

Salesforce Customers That Chose Solvvy


“Solvvy has become one of our favorite tools in our tech stack, they are easy to work with, and easy to adapt it to our needs and the customer experience that we want to provide. We have connected
Solvvy’s form to our SFDC org and its been working perfectly since Day 1…” Read Full Testimonial >

Yvonne Morante
Senior Manager, Revenue Operations, Campaign Monitor

Easily Integrate with Salesforce

Embed Solvvy into your help center with Solvvy’s out-of-the-box app for Service Cloud. Using your existing knowledge base and case history, we build and train a custom AnswerGraph specific to your company. You can go live by adding a line of JavaScript to your help center. Solvvy immediately starts surfacing the most relevant solutions to your customers’ issues.

Provide Instant Resolutions to Customer Issues

Provide a better customer experience and always-on support. Solvvy immediately surfaces precise answers to your customers’ questions and reduces customer effort with an intuitive self-service experience. Solvvy works around the clock, so customers can always receive their resolutions promptly and your team can consistently meet response time goals.

Automate Repetitive Customer Requests and Workflows

Solvvy connects to your backend systems and resolves repetitive customer support issues. Based on the customer’s everyday language, our engine determines the customer’s intent and automates complex transactions by collecting information and guiding customers through preset steps. These are requests that required human agents and high support costs, but now can be resolved with Solvvy’s intelligent automation.

 

 

Track Key Metrics and Gain Strategic Business Insights

Easily measure and report on Solvvy’s ROI for your business with our comprehensive dashboard. Solvvy’s interactive dashboard tracks the impact on your key metrics and KPIs such as average resolution time, self-service rate, case volume reduction, and cost savings. Additionally, Solvvy provides strategic insights into your business based on automatic categorization of your support cases (in beta).

Implement Omnichannel Self-Service

Provide self-service over web, chat and mobile to deliver an always-on effortless experience to your customers anytime and anywhere. Solvvy serves as the first line of defense across all your support channels and integrates seamlessly with Salesforce Service Cloud and most major chat providers including LiveAgent.

Complete Customer Service Automation Solution for Salesforce

Bring the power of natural language processing (NLP) and machine-learning to the Salesforce platform. Solvvy offers unmatched self-service and automation capabilities for Salesforce Service Cloud customers. Automate and scale your support operations while reducing operating costs. Deliver effortless experience to customers wherever and whenever they are.

Customer Service Analytics and Voice of Customer Reports
One-click Integration with Service Cloud
Comprehensive Dashboard
Compatible with LiveAgent
Comprehensive Dashboard
Lightning Compatible
Customer Service Analytics and Voice of Customer Reports
Mobile SDK
Improve Algorithm Training with Closed Loop Feedback
Take Solvvy for a spin
Elevate your customer support with the power of AI. See what Solvvy AI support software can do for your business.