Add an effortless self-service customer experience to your help center with Solvvy’s Salesforce integration.
See an immediate ROI with 25% reduction in case volume on Day 1.
“Solvvy has become one of our favorite tools in our tech stack, they are easy to work with, and easy to adapt it to our needs and the customer experience that we want to provide. We have connected
Solvvy’s form to our SFDC org and its been working perfectly since Day 1…” Read Full Testimonial >
Senior Manager, Revenue Operations, Campaign Monitor
Provide a better customer experience and always-on support. Solvvy immediately surfaces precise answers to your customers’ questions and reduces customer effort with an intuitive self-service customer experience. Solvvy works around the clock, so customers can always receive their resolutions promptly and your team can consistently meet response time goals.
Solvvy connects to your backend systems and resolves repetitive customer support issues. Based on the customer’s everyday language, our engine determines the customer’s intent and automates complex transactions by collecting information and guiding customers through preset steps. These are requests that required human agents and high support costs, but now can be resolved with Solvvy’s intelligent automation.
Easily measure and report on Solvvy’s ROI for your business with our comprehensive dashboard. Solvvy’s interactive dashboard tracks the impact on your key metrics and KPIs such as average resolution time, self-service rate, case volume reduction, and cost savings. Additionally, Solvvy provides strategic insights into your business based on automatic categorization of your support cases (in beta).
Provide self-service over web, chat and mobile to deliver an always-on effortless self-service customer experience anytime and anywhere. Solvvy serves as the first line of defense across all your support channels and integrates seamlessly with Salesforce Service Cloud and most major chat providers including LiveAgent.
Bring the power of natural language processing (NLP) and machine-learning to the Salesforce platform. Solvvy offers unmatched self-service and automation capabilities for Salesforce Service Cloud customers. Automate and scale your support operations while reducing operating costs. Deliver an effortless self-service customer experience wherever and whenever they are.