Automate unique workflows such as returns, refunds, cancellations, upgrades, and more based on user intent to handle even the most complex customer needs.
Solvvy’s workflow automated customer support can integrate directly with back-end systems for a complete end-to-end experience or Solvvy can collect relevant information from your customers and smoothly hand-off to your support team.
Deliver immediate resolutions to customer issues and deflect your most common support requests using AI and natural language processing.
Solvvy’s proprietary Natural Language Processing (NLP) technology interprets conversational language and the intent behind questions, returning specific and relevant solutions to your customers. Solvvy’s support chat-bot continuously learns from user feedback and improves over time.
Guide customers to the optimal channel or agent based on personas or issue types. Drive resolutions while maximizing the return-on-investment of your support team.
Solvvy Journeys enables a true multi-channel support experience with on-brand experiences on desktop, mobile, and app and intelligent routing at the right times from Solvvy to live chat, web, or phone as appropriate.
Improve your support operations and better understand your customer needs with powerful insights that give you an overview of your entire customer experience.
Solvvy’s Insights provides an instant view into Self-Service Rates, Automated Ticket Categorization, Knowledge Base Gaps, Query and User Breakdowns, and more, so you know how you’re doing and where you can improve.
“Before bringing Solvvy on, we were completely overwhelmed by the volume of tickets—it was all we could focus on. Right from the get-go, Solvvy helped us go from about 10% self-service to around 50%.”
“Solvvy helps customers who are overwhelmed by help center articles or who have been burned by bad help center experiences in the past. Solvvy helped us optimize our help center and provide an effortless customer support experience.”
“Having Solvvy in place has allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team.”