Top Ways to Calm Angry Customers with Myra Golden

Originally Aired: Thursday, March 24
(Now Available On Demand)

Agents are encountering increasingly angry and emotional customers throughout the pandemic—making their mission of facilitating positive resolutions more challenging. Whether you are directly dealing with customers on a daily basis or leading a support organization, get practical tips to bring down the temperature of your most challenging conversations.

Join customer service guru, Myra Golden, for an interactive discussion with insights you can use with your customers immediately. Myra is known to have trained many Fortune 500 companies such as Salesforce, Genesys, Coca-Cola, and more with her proven techniques.

Key takeaways:

  • Discover how to link the communication chain to connect with angry customers
  • Get the “3 questions” technique for an immediate shift into the rational left-brain
  • Learn how to give customers a sense of control

Register to Watch On Demand

Featured Speaker: Myra Golden,
Master De-escalation Instructor

Myra GoldenBefore Myra Golden Seminars began in 1999—Myra worked at Thrifty Car Rental as the Global Head of Consumer Affairs. Travel Agent Magazine hailed Myra a Top 100 Rising Star for leading her team to unprecedented customer recovery and customer loyalty in the hospitality industry. She also has over 23k subscribers on her YouTube channel.